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Brokerage and Investigations Analyst

3 months ago

Belfast, United Kingdom TP ICAP Full time

Role Overview

The primary responsibility of the Brokerage and Investigation department is to support the business for the administration of brokerage rates for Global Broking in Europe. The department is composed of three key functions, all of them are closely linked together and all team members will be trained to perform all key functions: (i) documentation of our fee schedules, (ii) maintenance of those fees into our systems and (iii) investigation of queries raised on our invoices.

This is a client facing role where you will interact directly with clients on brokerage related queries.

Role Responsibilities

Brokerage Management

Provide central documentation for all brokerage rates Ensure the proper documentation and storage of the agreed brokerage rates, adhering to company standards in terms of approval and governance; Respond to requests from customers, business, Chief Pricing Officer, other support departments and audit for new, amended or copies of current fee schedules or venue rate cards; Notify appropriate personnel within the firm as well as customers of new/amended agreements; Engage with relevant departments to automate the brokerage rates or ensure that a manual process is implemented; Liaise with clients to follow up on their queries, send them relevant brokerage letters.

Brokerage Data Management

Input brokerage fees in the relevant systems for new/ amended rates and discounts; Perform 4 eyes checks for the new rates input and regular adhoc checks on discounts and rates to ensure reliability of our data; Suggest technical enhancements to the systems and work towards centralisation of the brokerage rates.

Customer Investigation

Ensure the effective and efficient management of trade investigations raised by clients following the review of their invoices, liaising with appropriate departments to solve them; Perform the brokerage checks requested by the audit; Track and analyse the transactions where brokerage has been input manually; Suggest improvement to the systems and processes; Design and implement reconciliations and MI/KPIs to support our business and evidence controls Ensure that processes are documented and, where possible, that processes are aligned, across business lines and entities Be responsible for the evolution of the function, and any improvements of processes

Experience / Competences

Essential

Demonstrates excellent attention to detail, possesses high organisation skills & a proactive approach Demonstrates strong analytical ability and problem solving skills Demonstrates the ability to work effectively in a high pressure environment Highly effective written & oral communication skills; adapts communication style to suit audience Shows evidence of being comfortable working in fast paced or pressured environments Skilled in Microsoft applications software (Word, Excel, PowerPoint, Outlook)

Desired

Knowledge of financial markets Previous experience in a similar organisation

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