Outpatient Waiting List Co-ordinator

2 weeks ago

Birmingham, Birmingham, United Kingdom The Royal Orthopaedic Hospital NHS Foundation Trust Full time
To manage the specialty bookings team to ensure that appointments are booked and waiting lists manage in a timely manner and provide a high quality appointments function to the Trust

To ensure that all RTT outcomes are inputted correctly as per the RTT rules suite and Trust patient access policy

To ensure that all RTT outcomes are inputted correctly as per the RTT rules suite and Trust patient access policy


Escalating issues to service leads / manager ensuring that weekly capacity reports down to consultant level are produced and discussed with the relevant operational managers at a fortnightly meeting.

This frequency may be amended per specialty with agreement of relevant management teams

Escalating clinic reductions under 6 weeks' notice, escalating multiple patient moves (more than twice) back to service leads, ensure that any requests for clinic cancellations under 6 weeks are escalated through the appropriate channels

Liaising with the speciality team leaders on a regular basis, ensuring good communication channels are created and maintained with the relevant management teams


To ensure that the outpatient waiting list is validated in its entirety at least once a week via the OPWL PTL.

This will ensure that all waiting lists are appropriate and still necessary and ensure that the status of the patient's RTT clock is appropriate

To oversee any data quality checks and validation as necessary, including but not limited to, new OPWL on non-ticking clocks, incorrect designation of new and follow waiting lists, validation of the pending waiting list and no future appointment dates

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.


Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience.

We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer.

We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.


We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.

Flexible working requests will be considered.


The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

To ensure that all RTT outcomes are inputted correctly as per the RTT rules suite and Trust patient access policy


Escalating issues to service leads / manager ensuring that weekly capacity reports down to consultant level are produced and discussed with the relevant operational managers at a fortnightly meeting.

This frequency may be amended per specialty with agreement of relevant management teams

Escalating clinic reductions under 6 weeks' notice, escalating multiple patient moves (more than twice) back to service leads, ensure that any requests for clinic cancellations under 6 weeks are escalated through the appropriate channels

Liaising with the speciality team leaders on a regular basis, ensuring good communication channels are created and maintained with the relevant management teams


To ensure that the outpatient waiting list is validated in its entirety at least once a week via the OPWL PTL.

This will ensure that all waiting lists are appropriate and still necessary and ensure that the status of the patient's RTT clock is appropriate

To oversee any data quality checks and validation as necessary, including but not limited to, new OPWL on non-ticking clocks, incorrect designation of new and follow waiting lists, validation of the pending waiting list and no future appointment dates

Managing the referral worklists on E-referral (previously Choose and Book) system, managing and assisting with triaging referrals and then booking urgent appointments, to ensure that all patients are booked in clinical priority and then chronological order of referral

Ensuring referrals are available in clinic by being proactive in chasing for triage decisions and working with the Medical Records clinic prep team

Ensuring images are requested for all new patient referrals - where necessary and in sufficient time to ensure they are available at the clinic appointment

Registering new patients using PAS system and making sure all referrals are date stamped and processed correctly and patient demographics are all up to date, adding patients to the Outpatients waiting list, adhering to the RTT 18 week pathway guidelines to ensure appointment is booked in a timely manner

This is not an exhaustive list of

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