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Policy Administrator

3 months ago

Cardiff, Cardiff, United Kingdom International Medical Group Full time

Role:
Policy Administrator - 1 year fixed term contract

Company:
IMG / Global Response

Location:
Cardiff / remote

Salary:
£ £22,000 per annum

Hours: 37.5 hours per week


International Medical Group provides medical assistance and claims handling services to travel insurance policy holders and corporate clients across the globe.

Our UK-based operations centre provides round the clock medical assistance to policy holders who suffer injury or illness while travelling overseas, and our dedicated claims team handles a huge range of travel claims from lost luggage to pet care.

This role is responsible for overseeing daily policy administration for the ALC / IMG Europe product lines.

They are a contact for policy related issues for insured members, various sales partners and brokers, as well as ALC / IMG Europe's internal customer service and sales departments.


They will be at the forefront of ensuring any policy fulfilment is issued by the requested method (electronic / post etc.) making sure any paperwork is accurate and will arrange postage / couriers as required.


RESPONSIBILITIES:

  • To process, from request to fulfilment, any amendments to existing policies under the ALC / IMG Europe schemes
  • To ensure that the ALC / IMG Europe Admin mailboxes are actioned within 2 business days to ensure outstanding customer service to all members
  • Documenting any policy amendments in IMG's operating and imaging systems.
  • Assists with group enrollments with training
  • To work alongside the ALC / IMG Europe Claims Administrators to aid in the processing of administration tasks for claims handling, when workload and time permits.
  • To work alongside other ALC / IMG Policy Administrator teams to aid on the processing of any changes to existing policies
  • Other various policy and administrative related tasks or projects as assigned by the line manager

What We're Looking for:

  • Familiarity with general office procedures in addition to being computer literate with good keyboard skills. A sound working knowledge of the Microsoft Office 365 suite is a requirement.
  • A high degree of accuracy and attention to detail is imperative.
  • Ability to work under pressure, independently with mínimal supervision and as part of a closeknit team.
  • A diplomatic, open style and approach and the ability to demonstrate customer led thinking with strong customer service skills.
  • Good organisational skills, the ability to prioritise the workload and use your own initiative.
  • Excellent written and oral communication skills, delivered in a clear and professional manner.
  • Proactive approach to work and analytical problemsolving skills and the ability to identify when it is appropriate to escalate a problem.
  • Adaptability and flexibility to suit the needs of the team, department, and company as a whole.
  • Previous customer service experience and/or experience of the private medical insurance industry and policy administration or underwriting would be an advantage.

What do we offer:

  • Working from Home (Remote or Hybrid)
  • Competitive Salary
  • We promote internally as much as possible
  • Diverse workforce
  • Summer and Christmas Parties
  • Surprise events for overachieving employees such as tickets to Beyonce etc
  • Employee of the month/year awards

What are you waiting for? We can't wait to meet you

  • We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees._
  • IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law._
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