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Customer Support

4 months ago

London, Greater London, United Kingdom Bloom & Wild Full time
bloomon stellt die Blumenindustrie auf den Kopf - zum Besseren. Und wie? Indem wir die traditionelle Lieferkette unterbrechen Wir überspringen die Auktion und den Großhandel, um den Weg für unsere Blumen zu verkürzen. Und wir setzen Technologie, Marke und Innovation ein, um Geschenke und Abonnements zu liefern, die unsere Kunden in ganz Europa begeistern.

Wir starteten 2014 in Amsterdam und schlossen uns 2021 mit Bloom & Wild zusammen, dem am schnellsten wachsenden E-Commerce-Unternehmen in Großbritannien (laut Financial Times). Unsere Gruppe wird von hochkarätigen Investoren unterstützt und beherbergt nun eine Familie von drei starken Marken: Bloom & Wild, bloomon und Bergamotte. Zusammen haben wir mehr als 20 Millionen Bestellungen ausgeliefert (Tendenz steigend), was uns zum größten Direktversender von Blumen in Europa macht.

Unsere Vision ist es, ein Ziel zu schaffen, um das Leben ein wenig nachdenklicher und schöner zu machen. Und wir werden nicht bei Blumen und Pflanzen aufhören. Beginnend mit der Marke Bloom & Wild erweitern wir unser Geschenkangebot auf andere Kategorien wie Kuchen, Kerzen und Cocktails. All dies ist Teil unseres Ziels, Europas Nummer 1 für Geschenke im Direktvertrieb zu werden.
- Wir lieben es, uns um unsere Kunden zu kümmern. Genauso, wie wir unsere Bouquets stets mit frischem Wasser versorgen und viel Liebe in die Arrangements unserer Blumensträuße stecken, kümmern wir uns um unsere Kunden

Du bist kontaktfreudig, nimmst jegliche Anliegen ernst und liebst es, Lösungen zu finden?
- Bereitest du anderen Menschen gerne eine Freude?
- Liebst du Blumen und bist an logistischen Vorgängen interessiert?
- Du bist pro-aktiv und möchtest gerne in einem dynamischen Umfeld arbeiten?

Dann bist du bei uns genau richtig Werde Teil unseres Customer Service Teams als Customer Happiness Agent für das deutsche Team.

Du bist bei uns nicht nur für unsere bloomon Kund*innen zuständig, sondern du kümmerst dich auch um Bloom & Wild Kund*innen, da wir mittlerweile eine große Familie sind.
- ** Unsere Arbeit steht unter dem Motto 'Care wildly' und ein Tag bei uns sieht in etwa so aus**:

- Hol' dir erstmal eine Tasse Kaffee und dann legen wir los, mit einem sogenannten Kick-Off, in dem alles Wichtige für den Tag besprochen wird, wie z.B. die Aufgabenverteilung im Team etc. D
- Dann bist du auch bereits für unsere Kunden da - telefonisch und per E-Mail - und findest mit Freude individuelle Lösungen für die Anliegen unserer Kunden.
- Mini-Break - Zeit um ein wenig Luft zu schnappen und Sonne zu tanken und um sich die aktuellen Bouquets, die unser Büro jede Woche schmücken, anzusehen.
- Danach bist du weiterhin am Telefon für die Kunden da und beantwortest die Anfragen, die uns per E-Mail erreichen.
- Mittagspause - genieße die Mittagspause gemeinsam mit deinen Kolleg*innen bei einem Sandwich, einer Suppe oder einem Salat.
- Wieder gestärkt geht es zurück an die Arbeit, um unseren Kund*innen bestmöglich per Telefon oder E-Mail weiterzuhelfen. Auch über unsere Social Media Kanäle helfen wir den Kund*innen gerne weiter.
- Mini-Break - Coffee Time (oder auch gerne Tee)
- Eventuell steht auch noch ein Meeting an, mit deinem Team Lead oder deinem/deiner Manager*in (manchmal auch mit dem ganzen Team). Gemeinsam besprecht ihr wichtige Dinge, seht euch an, was gut gelaufen ist, was vielleicht schwieriger war und was man tun kann, um sich weiterzuentwickeln.
- Feierabend - Die Abend-Crew kommt, um dich abzulösen und sich um die sogenannte Delivery Night zu kümmern.

**Sonne, Wasser, Blumennahrungwas du mitbringen solltest, um bei uns richtig aufzublühen**:

- Abitur oder einen anderen, gleichwertigen Schulabschluss
- Du bist bereit mindestens idealerweise 24 bis zu 40 Stunden die Woche zu arbeiten und bist Mittwochabends verfügbar
- Ausgezeichnete Kommunikationsfähigkeiten, Enthusiasmus und Motivation
- Ausgezeichnete Deutschkenntnisse (in Schrift und Sprache), sowie gutes, sicheres Englisch, da Englisch unsere Firmensprache ist
- Erfahrung im Kundenservicebereich ist ein Plus
- Pro-Aktiv & eine 'Can-Do' Mentalität
- Lösungsorientiert und freundlich
- Schnelle Auffassungsgabe, da du dich bei uns um beide Marken bloomon und Bloom&Wild kümmerst.

**Gut zu wissen**:

- Diese Rolle erfordert Flexibilität, da Arbeitszeiten variieren können
- Die Arbeitsstunden können unterschiedlich im Zeitraum von 09:00 - 22:30 Uhr anfallen (Montag - Sonntag, teilweise auch feiertags)
- Wir setzen es voraus, dass du regelmäßig Abendschicht übernimmst und 1-2 Wochenenden im Monat zur Verfügung stehst
- Wir verfolgen ein hybrides Arbeitskonzept. Daher kannst du von überall aus Europa für uns arbeiten. Büros haben wir in Amsterdam und London.

These are some of the skills and experience we think will enable success in this role, but please don't worry if you are missing some of these. We're committed to building a team made up of different strengths, skills