Customer Account Lead

2 weeks ago

Sheffield, Sheffield, United Kingdom Morgan King Full time

Morgan King are delighted to be partnered with a market leading Areospace manufacturing business located in Chesterfield who are looking to appoint a Customer Account Lead to join their busy manufacturing team.


Reporting into the Head Of Planning & IT, our client is looking to recruit an experienced Customer Account Lead who wants the chance to build great relationships with new clients.


You will have overall responsibility for delivering the customer expectations and identifying opportunities to improve, ensuring the customer is given the best possible service for their needs, meeting all cost and quality requirements.


Duties and Responsibilities:

  • Responsible for managing forecasts into and out of the business and managing gap closures to variances, whether inbound or outbound.
  • Responsible for managing adherence to delivery requirements, including lead time, packaging, customs clearances, slow moving WIP resolution etc.
  • Responsible for coordinating quality issues on the accounts whether associated to current Work In Progress or previous deliveries.
  • Responsible for managing adherence to external customer quality standards as committed commercially by the business.
  • Responsible for account cost control and profit management.
  • Some business travel, including internationally, will be required.

Required Skills & Attributes

  • Understands customer relationship management.
  • Strong influencing skills
  • Strong understanding of Aerospace industry and Quality requirements would be an advantage.
  • Understands basics of visual management including typical manufacturing KPIs
  • Developing improvement plans and delivering these to meet account KPIs.
  • Basic understanding of data analysis
  • Willing to learn and always striving to improve.
  • Language skills (e.g. French, Spanish) would be an advantage
  • Engineering background preferred

Interpersonal Skills:

  • Behaving in a way that is in line with company values.
  • Doing what you say you will do and dealing with colleagues in an open and honest way (admitting mistakes, treating people fairly and presenting information accurately). Sharing your opinion and highlighting any issues regarding HSE and quality. Escalating any concerns that you may have.
  • Communicates clearly and concisely in a professional way.
  • Listening to fully understand and appreciate other people's perspectives. Adapting your approach to suit different people or situations whilst being respectful to different cultures or backgrounds.
  • Support others with knowledge, information, or support to deliver the business result.
  • Building good working relationships so can effectively deliver assigned work. Recognising your influence on others and assuming positive intentions of others. Celebrating the achievements of others. Being flexible when working with those with different behavioural styles.

Delivery:

  • Deliver job role to required customer (internal or external) expectations and identifying opportunities to improve e.g. removing cost/waste.
  • Makes good day to day decisions in line with business priorities. Be able to understand high level business goals. Recognise the issues you can influence and those that you cannot.
  • Prioritising and managing your own workload effectively. Considering how plans may impact others. Breaking down your assigned tasks into a manageable action plan. Working effectively when faced with the need to adapt plans.
  • Taking ownership of assigned work to timely completion. Understanding and complying with relevant policies and procedures, identifying any improvement opportunities.

Problem Solving:

  • Seeks the relevant information to help fully understand a problem.
  • Looks beyond the symptoms or issue to identify the causes of a problem and identifying options and innovative solutions to fix.
  • Recognising when a problem needs to be escalated or help sought.

Interpersonal Skills:

  • Behaving in a way that is in line with company values.
  • Doing what you say you will do and dealing with colleagues in an open and honest way (admitting mistakes, treating people fairly and presenting information accurately). Sharing your opinion and highlighting any issues regarding HSE and quality. Escalating any concerns that you may have.
  • Communicates clearly and concisely in a professional way.
  • Listening to fully understand and appreciate other people's perspectives. Adapting your approach to suit different people or situations whilst being respectful to different cultures or backgrounds.
  • Support others with knowledge, information, or support to deliver the business result.
  • Building good working relationships so can effectively deliver assigned work. Recognising your influence on others and assuming positive intentions of others. Celebrating the achievements of others. Being flexible when working with those with different behavioural styles.

Delivery:

  • Deliver job role to required customer (internal or external) expectations and identify

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