Customer Account Manager

2 weeks ago


Sheffield, Sheffield, United Kingdom ITM Power PLC Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Customer Account Manager

ITM Power

Location: Sheffield

Direct Applicants Only - No Agency Applicants at this time

About ITM Power

Building on more than two decades of science led research and development, ITM Power designs and manufactures pioneering PEM electrolysers that produce green hydrogen. Our technology is helping to pave the way to a cleaner economy by enabling industry and other sectors to decarbonise.

As the first hydrogen related company to be listed on the London Stock Exchange, it's no exaggeration to say that we're globally recognised experts in our field.

In recent years, interest in green hydrogen has increased rapidly worldwide. To help meet demand and accelerate global progress towards net-zero, we have scaled up at speed.

In 2021, we opened our cutting-edge factory at Bessemer Park, Sheffield, representing a step-change in our ambition as a business.

Why join us

Our business is entering a significant period of transition, a pivotal stage of its development to scale its business while advancing its organisational culture towards a highly focused delivery company.

You will be working with an inspiring bunch of people, who all share our desire, commitment and ambition to succeed. Our talented team of individuals display energy and enthusiasm with the ability to adapt to ever evolving business needs, encouraging each other to be the best we can. We've come a long way, join us to play a key role in the next step of our incredible journey

What are we looking for

As ITM Power's operations increase on a global scale, the aftersales function will increasingly generate revenue for the business through efficient and cost-effective implementation of new electrolysers on customer sites alongside a portfolio of maintenance and in-service support contracts.

To achieve this in a global marketplace, we have an opportunity for highly efficient and knowledgeable customer support capability including day to day management of ITM Power's in-service aftersales contracts. The Customer Account Manager within ITM Power will champion post electrolyser deployment client relationships to grow ITM Power's prominent position in the market.

Due to the international nature of our rapidly developing business, flexible working patterns may be required with the necessity for occasional early starts or late finishes to facilitate client interfaces in different time zones. The role holder may also need to travel internationally in the execution of their duties. Applicants must therefore have no restriction on international travel.

Responsibilities

  • Proactively managing a selection of ITM's existing customers
  • Understanding those customers key drivers for ITMs aftersales product offering with a view to maximising revenue from each project
  • Engaging ITM's Project Managers during the site implementation phase of projects to establish ongoing customer relationships that ensure a smooth handover to the Aftersales business
  • Working closely with ITM Power's Sales and Business Development teams as well as relevant heads of department and senior managers to develop and execute contracts for ongoing support services across ITM's existing customer base
  • Following up on completed site visits with issuance of site reports, ensuring quoting of additional works and the triggering of invoices
  • Day to day client communications and queries in order to offer a positive customer experience
  • Ensure contractual obligations are correctly communicated with internal stakeholders to facilitate the fulfilment of these obligations
  • Liaising and working with ITM's third party service partner contractors
  • Producing Quotations, varying from early-stage directional information to providing more detailed proposal documents
  • Conducting commercial discussions and meetings with existing and potential clients including preparation and delivery of presentations
  • Sales order management using Dynamics F&O
  • Liaise with internal functions to facilitate delivery of spare parts orders

About You

Knowledge and Experience

  • Engineering background and familiarity with the hydrogen industry would be beneficial
  • Computer literate with good use of software programmes, including MS Office, MS Dynamics and Salesforce CRM, or similar platforms
  • Experience of commercial negotiations and commercial risk assessment
  • Excellent commercial acumen
  • Excellent verbal & written communication skills and excellent fluency in English, Business proficient in German language would be advantageous

Skills and Abilities

  • Solution focused, with the ability to work on your own initiative and set your own priorities
  • Able to develop a good technical understanding of complex systems and products

What can we offer you

Our competitive salary package includes an excellent contributory pension, 25 days holiday per year plus bank holidays and a wider range of benefits including:

  • Buy as you earn (BAYE) share scheme
  • Birthday holiday
  • Holiday Purchase
  • Cycle to work scheme
  • Lifestyle Discounts
  • Employee Assistance Programme
  • Health Cash Plan
  • Eye Care
  • Gym Scheme
  • Life assurance
  • EV Car Leasing
  • Enhanced Parental Leave
  • Motor Save Scheme
  • Tech Save Scheme
  • Onsite parking including free electric car charging points

We know your career is important to you, it's important to us too, which is why we also offer opportunities for you to grow and develop your career. If you are looking to join a growing, dynamic business and want to be part of our amazing team we would love to hear from you.

#J-18808-Ljbffr

  • Sheffield, Sheffield, United Kingdom First Customer Contact Full time

    Who are we?First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.We are...


  • Sheffield, Sheffield, United Kingdom Four is seeking a creative, consumer senior account manager with 5+ years' experience to work across Full time

    Four is seeking a creative, consumer senior account manager with 5+ years' experience to work across a dynamic portfolio of clients across destination, retail and consumer brands, working with some of the most celebrated destinations in London. Creative and inspiring – you will have a natural sense of what's new and what will garner media and social...


  • Sheffield, Sheffield, United Kingdom First Customer Contact Ltd Full time

    Who are we?First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.We are...


  • Sheffield, Sheffield, United Kingdom First Customer Contact Ltd Full time

    Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?The RoleAs one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate manner.Our advisors...

  • Customer Account Lead

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Morgan King Full time

    Morgan King are delighted to be partnered with a market leading Areospace manufacturing business located in Chesterfield who are looking to appoint a Customer Account Lead to join their busy manufacturing team.Reporting into the Head Of Planning & IT, our client is looking to recruit an experienced Customer Account Lead who wants the chance to build great...


  • Sheffield, Sheffield, United Kingdom Stamper Discs Ltd Full time

    What does Stamper Discs do?To make a vinyl record, 'stampers' are fitted inside a vinyl press. When they are pressed down onto a piece of heated PVC, these stampers precisely form the grooves in the record. The stampers are manufactured in a multi-stage process involving the deposition of nickel in an electroplating bath, and then trimming and shaping the...


  • Sheffield, Sheffield, United Kingdom Agilio Software Full time

    CUSTOMER SUCCESS ACCOUNT EXECUTIVE - DENTALJOB DESCRIPTIONBackground:Agilio Software Group is the UK's largest provider of back office, compliance, and workforce solutions in primary care and dental. We design and build software to help healthcare practices automate their processes so they can focus on patient care.We have ambitious and exciting growth plans...


  • Sheffield, Sheffield, United Kingdom Agilio Software Full time

    CUSTOMER SUCCESS ACCOUNT EXECUTIVE- DENTALJOB DESCRIPTIONBackground:Agilio Software Group is the UK's largest provider of back office, compliance, and workforce solutions in primary care and dental.We have ambitious and exciting growth plans and are looking for talented individuals to be part of our journey.Job purpose:We are looking for an experienced,...

  • Management Accountant

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Page Personnel Finance Full time

    An opportunity has arisen for a Management Accountant with strong analytical skills and a keen eye for detail. The focus will primarily be on period end activities, aiding in the understanding, analysis, and evaluation of income and costs. Client Details Our client is a large and reputable public sector organisation With a workforce of several thousand...


  • Sheffield, Sheffield, United Kingdom First Customer Contact Full time

    Who are we?First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Key Account Manager

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Bellrock Property and Facilities Management Full time

    Key Account ManagerJoin our team at Bellrock, where we prioritize using technology to deliver exceptional building systems and provide peace of mind to our customers. At Bellrock, we value being technology-led and people-driven, ensuring our employees have everything they need to succeed because they are the heart of our business. Are you passionate about...

  • Sales Account Manager

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Sona Resourcing Full time

    Our Technology client a world leader in their field has an exciting opportunity for a Sales Account Manager to join their UK Sales division reporting to the Commercial Manager. As the Sales Account Manager you will develop new business and manage existingaccount relationships.You will be responsible for: Managing accounts and building relations. Generate...

  • Account Manager

    5 days ago


    Sheffield, Sheffield, United Kingdom RHR Full time

    This is an opportunity to join an award winning, supplier of soft accessories who are committed to developing their staff to reach their full potential. With a large portfolio of customers, including some of the UK's top fashion retailers, they are looking for a self-motivated, passionate, sales professional to develop new business and manage existing...

  • Account Manager

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Kinetica Full time

    Account Manager/ Sales Representative – Field based/ M1 – DiagnosticsAbout the Company:nWe are looking for an experienced sales professional from the medical device, life science or diagnostic industry to join the commercial team managing clients and bringing in business along the M1 corridor. The aim of this role is to deliver year-on-year sales and...

  • Account Manager

    2 weeks ago


    Sheffield, Sheffield, United Kingdom The National College Full time

    Join one of the world's leading EdTech companies, providing SaaS-based CPD to over 45,000 schools globally. Winning 17 major awards, including 'Supplier of the Year' for 5 consecutive years, and boasting a 4.7 star rating from over 100k reviews, The National College are globally recognised as a leader in the EdTech space. As a Membership Account Advisor at...


  • Sheffield, Sheffield, United Kingdom First Customer Contact Full time

    Who are we?First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across three franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.First...

  • Fraud Investigator

    2 weeks ago


    Sheffield, Sheffield, United Kingdom First Customer Contact Full time

    About the teamThe Counter-Fraud & Privacy Team are responsible for all fraud control, GDPR compliance, internal governance and adherence to information security best practice.About the jobReporting to the Counter-Fraud and Privacy Manager, the role will support the day-to-day monitoring, investigation and prevention of fraud relating to our customer service...

  • Counter

    2 weeks ago


    Sheffield, Sheffield, United Kingdom First Customer Contact Full time

    Who are we?First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway and Avanti West Coast) and our open access operator (Lumo & Hull Trains). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.We are...

  • Internal ISO Auditor

    2 weeks ago


    Sheffield, Sheffield, United Kingdom First Customer Contact Full time

    Who are we?First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across Three franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.We are...

  • Management Accountant

    2 weeks ago


    Sheffield, Sheffield, United Kingdom in Sheffield Full time

    This position calls for a experienced an Management Accountantant. The role entails overseeing various financial operations within the Accounting & Finance department and supporting the Financial Services. Client Details My client is a well known business based in Sheffield, offering great benefits and flexible working Description Key responsibilities...