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Student Services Team Leader

3 months ago

London, Greater London, United Kingdom Prospectus Full time

Our client, a leading London university, is currently looking to recruit a temporary full time Team Leader to take responsibility for the day-to-day management support of administrative staff in the department.

This role is expected to be until the end of July 2023, although could extend beyond this.

The post will involve hybrid working, you will be required to work onsite for a minimum of 3 days per week (Ideally Tuesday and Wednesday, with the third day flexible as Monday or Thursday).

The normal working hours are 10am-6pm.

This varied position will cover all areas of administration, including:

  • Co-ordinating and managing key administration processes, ensuring that the College corporate policies and statutory requirements and regulations are applied as required.
  • Monitoring business processes and contributing towards process developments.
  • Planning and supporting academic programmes in conjunction with academic staff.
  • Organising and servicing of exam and award boards and other events related to programme quality assurance and management.
  • Dealing with student concerns in a calm and sensitive manner and ensuring that they are managed in accordance with College policies and procedures


In order to be considered for this role you will have a background in a similar fast paced post within higher education, all areas will be considered.

You will have the ability to handle a varied and high volume of administration requests in an efficient manner, and will possess excellent administrative skills.

Proven ability to supervise staff in a previous post will be required.

You will be organised, with excellent attention to detail, and will have experience in using databases and with a good level of efficiency on Microsoft office packages.

You will also have excellent customer service skills.