![H&H Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 weeks ago
About H&H Group:
Health & Happiness (H&H) Group is a publicly traded company, with market positions in more than 14 countries across Asia-Pacific, Europe, North America, and Oceania, boasting over 3,000 team members worldwide. Our focus lies on premium nutrition and lifetime wellness, with 3 main business segments - Baby, Adult, and Pet Nutrition and Care - underpinning whole-family health and happiness across 7 renowned international brands.
We are on a mission to create a positive impact globally, fostering wellness through purpose-driven careers. Our team comprises enthusiastic individuals in a forward-thinking and collaborative environment.
If you share our passion for customers and community, we invite like-minded individuals to be part of our team.
As advocates of inclusivity, we prioritize creating a workplace where every team member feels valued, respected, and empowered.
Your role within the team:
- Manage customer queries and complaints, handling orders and escalating issues across various channels.
- Stay composed during challenging customer interactions and demonstrate prior experience in customer service.
Key Responsibilities:
- Maintain a positive and professional demeanor with customers.
- Respond promptly to customer inquiries and resolve complaints efficiently.
- Have an in-depth knowledge of products to address customer questions.
- Process orders, applications, and requests accurately.
- Keep records of interactions, transactions, and feedback.
- Collaborate with colleagues and provide input on refining customer service processes.
- Manage a team of junior customer service representatives.
- Ensure customer satisfaction and deliver top-notch support.
Desired Skills and Experience:
To excel in this role, candidates should:
- Understand safety management systems for the Supply Chain.
- Have a high school diploma or equivalent education.
- Handle stressful customer situations with composure.
- Possess 2-3 years of customer support experience.
- Display excellent written and verbal communication skills.
- Thrive in building relationships and engaging key stakeholders.
- Demonstrate proactive problem-solving and organizational abilities.
- Work efficiently even under high volumes.
- Show proficiency in IT systems and quick adaptability to new technologies.
- Have prior experience in the Pharmaceutical or FMCG industry (preferable).
Languages:
Proficiency in French is required. Knowledge of Italian or German is a bonus.
Benefits:
Joining H&H Group comes with perks like flexible and hybrid working arrangements, a Class Pass Gym Membership, generous annual leave, discounts, insurance coverage, a dog-friendly office, and more.
We pride ourselves on promoting diversity and inclusivity, fostering a safe and discrimination-free workspace that celebrates various cultures.
We welcome applications from individuals of all backgrounds and identities, and our selection process is based on merit, experience, and business requirements.
If you need assistance during the application process, feel free to reach out. Apply through the provided portal, and we will review your application promptly. Salaries and benefits will be competitive based on experience.
All information collected is exclusively for recruitment purposes.
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