Customer Service Advisor

2 weeks ago


Fulham, Greater London, United Kingdom iQ Student Accomodation Full time

Customer Service Advisor

IQ Student are looking for a Customer Service Advisor for our Hammersmith building

Full-time

Salary:
£24,000


What you can expect as our Customer service advisor


As part of our Operations team, you'll play a key role in making sure the students who stay with us feel at home.

You'll be talking to future and current students about how awesome staying with us is, while making sure our current residents have their best year yet

  • Supporting the creation of a positive and memorable experience for residents
  • Completing administrative tasks including logging of maintenance requests
  • Carrying out sales and leasing activities including viewings
  • Ensuring compliance in line with health and safety standards
  • Handling and resolving customer complaints with a patient and understanding approach
  • Chase outstanding rent arrears following rent collection procedures
  • Creating exceptional experiences for our students through organising events

Are you?

  • An individual with an outgoing and friendly nature
  • A team player who enjoys making people feel at home
  • Keen to gain experience in relationship building and sales
  • Someone with experience in customer service

Why join us?

  • 25 days annual leave, plus bank holidays + an extra day for your Birthday
  • Discretionary bonus
  • Pension scheme
- we match your contributions up to 8%

  • Holiday Purchase Scheme
  • Smart Tech Loans
  • Long service Awards
  • Eyecare Vouchers
  • Payroll Giving and Fundraising Match up
  • Private Medical Insurance
  • Enhanced Parental Leave
  • Discounted gym memberships
  • Life Assurance
  • Volunteer Day
  • Access to thousands of discounts and offers on our rewards platform
  • Cycle to work scheme
  • Season ticket loan

Who are we?


With headquarters in central London and Manchester, we're the largest owner and operator of student accommodation in the capital with 76 sites in 27 cities.

Our vision is to build a world class business, reimagining the student accommodation experience and delivering the best year yet to our customers.

Following an ongoing investment by Blackstone - one of the world's largest real estate investment firms, we have exciting long term growth plans

Everyone's welcome at iQ, whoever they are, wherever their background and we encourage and celebrate you to #BeYou. That's why we're committed to creating a truly inclusive culture at iQ.


We are an equal opportunity employer and do not discriminate based on an individual's race, national origin, colour, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status.


Job Types:
Full-time, Permanent

Salary:
£24,000.00 per year

Benefits:

  • Gym membership

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus scheme

Work Location:
One location

  • Fulham, Greater London, United Kingdom Service Care Solutions Full time

    Job title: Customer Service AdvisorLocation: London (Hammersmith)Contract Type: TempSalary: £21.48 umbrella p/hOur client is currently seeking a highly motivated and customer-focused individual to join their team as a Customer Service Advisor. The successful candidate will be responsible for providing exceptional customer service to clients and customers,...


  • Fulham, Greater London, United Kingdom Essential Employment Full time

    Customer Service Advisor needed in West London.The hourly rate is £17.27ph PAYEThis is a temporary roleThe reference number is: HAF-004917They will deliver a consistent, reliable, customer focused service, ensuring value for money and responsive services to anyone contacting and to act as a positive role model for all staff.**Essential Employment is acting...


  • Fulham, Greater London, United Kingdom Allied Healthcare Full time £19

    Customer Service Advisor (Rent Income Support) needed in West London. The rate is £18.52ph PAYE This is a temporary role The reference number is: HAF The successful candidate will be the first point of contact for resident's enquiries regarding current and former tenant rent and arrears. They will be assisting with rent arrears collection, as well...


  • Fulham, Greater London, United Kingdom Harrods Careers Full time

    Our Customer Relations team are now looking for a Customer Relations Advisor to join them.About the RoleAs a Customer Relations Advisor you will be managing complex customer issues and delivering an exceptional service and bespoke experience for Harrods customers. Every interaction with our customers will give you the opportunity to use your own initiative...


  • Fulham, Greater London, United Kingdom 4Social Work and Public Sector Staffing Full time

    Customer Support Advisor - Hammersmith & Fulham (Temp Vacancy)Pay Rate: 17.27phFull-Time (36 hours)Responsibilities: Where appropriate signpost residents to the most suitable support service within the council, health and voluntary community sectors and financial support depending on their circumstances (Direct Payments, Housing Benefit for Discretionary...

  • Operational Advisor

    2 weeks ago


    Fulham, Greater London, United Kingdom Dassault Systèmes Full time

    Medidata: Power Smarter Treatments and Healthier PeopleYour Mission:The Professional Services Operational Advisor (CTMS) is a Subject Matter Expert (SME) role focusing on advising and mentoring our clients/partners during and after implementation of Medidata Clinical Cloud Products on our Unified Platform. Using your operational experience in Clinical...

  • Patient Advisor

    2 weeks ago


    Fulham, Greater London, United Kingdom DAYTIME HEALTHCARE RECRUITMENT LIMITED Full time

    Daytime Healthcare are partnering with the UK's number one provider of Laser Eye Surgery, Lens Surgery and Private Cataract Surgery. They are recruiting for a permanent full time Patient Advisor to join them in their clinic in Shepherds Bush, London.This is a permanent full role, working some lates till 9pm and 9am-5:30pm.Patient Advisor Responsibilities:...

  • Customer Services

    2 weeks ago


    Fulham, Greater London, United Kingdom H&H Group Full time

    Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and...


  • Fulham, Greater London, United Kingdom O'Neill & Brennan UK Full time

    Customer Service Co-OrdinatorHammersmith, W LondonSalary up to £35,000Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.O'Neill & Brennan are a market leading recruitment agency in the construction industry, currently assisting a highly reputable, top-tier Developer who are in need of...

  • Operational Advisor

    2 weeks ago


    Fulham, Greater London, United Kingdom MEDIDATA Full time

    About our Company:Medidata: Powering Smarter Treatments and Healthier PeopleAbout the Team:The Professional Services Operational Advisor (CTMS/CTFM) is a Subject Matter Expert (SME) role focusing on advising and mentoring our clients/partners during and after implementation of Medidata Clinical Cloud Products on our Unified Platform. Using your operational...


  • Fulham, Greater London, United Kingdom Fawkes & Reece Full time

    Location: Hammersmith and FulhamSalary: £13.50- £17.21 per HourContract: Long Term ContractType: Full TimeReference: CSP - Lon_ Posted: November 21, 2023Fawkes and Reece are currently looking for a Customer Service Planner to work on a busy Social Housing contract in London. Positions available either in London Planner/Scheduler Oversee the jobs allocated...


  • Fulham, Greater London, United Kingdom H&H Group Full time

    About H&H Group: Health & Happiness (H&H) Group is a publicly traded company, with market positions in more than 14 countries across Asia-Pacific, Europe, North America, and Oceania, boasting over 3,000 team members worldwide. Our focus lies on premium nutrition and lifetime wellness, with 3 main business segments - Baby, Adult, and Pet Nutrition and Care -...

  • Restart Advisor

    2 weeks ago


    Fulham, Greater London, United Kingdom Ingeus UK Full time

    499900 Hammersmith, Greater London, United Kingdom Employability Advice & Guidance Community Services & Development Consulting & Strategy Customer ServiceShow More Show Less Full Time / Permanent Opening on: Apr Closing on: AprRestart AdvisorSalary: £30,000Location: HammersmithIf successful you will support our participants who have been out of work for at...


  • Fulham, Greater London, United Kingdom Doccla Full time

    A bit about us:We're Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring.Our existing customers are Hospitals, Community Services, and NHS Commissioners that we partner with to deliver tech enabled virtual wards. With our technology, logistics, and support patients can be discharged...


  • Fulham, Greater London, United Kingdom H&H Group Full time

    Job Description A bit about H&H Group Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments...


  • Fulham, Greater London, United Kingdom H&H Group Full time

    We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands.We are passionate about our customers and community and are looking for similar-minded talent to join us. As a customer service representative, you will manage all customer queries and complaints. You will also be...

  • Shop Assistant

    4 weeks ago


    Fulham, Greater London, United Kingdom EE Retail Full time

    Retail AdvisorWorking Hours – 37.5Location – Fulham£12.34 per hour plus 20% commission upon reaching targetsCome join us at an EE store where diversity is embraced. Your unique qualities will enable you to connect with our customers and assist them in finding the products and services that suit them best.If you're someone who is naturally inquisitive...


  • Fulham, Greater London, United Kingdom Tiger Recruitment Full time

    A luxury fashion brand is searching for a Customer Care Executive to join them on a temporary to permanent basis. Located in Fulham, offering a salary of up to £28,000 annually. Join a friendly team working in stylish open plan offices with a fantastic culture and hybrid working options (Tuesday-Thursday in the office).This opportunity is perfect for...


  • Fulham, Greater London, United Kingdom Netclaim Full time £25,000

    It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business. Position Summary: At NAVEX, our goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform. We...


  • Fulham, Greater London, United Kingdom Capricorn-International Full time

    Job Description Self Employed Protection Insurance Adviser Capricorn Financial are one of London's Premier Independent Mortgage Brokerages We work alongside over 120 of London's top estate agents and property developers and offer advice on the mortgage and house buying process to their clients as well as to our own High Net Worth clients. As part of...