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Customer Service Advisor

3 months ago

Chester, Cheshire, United Kingdom Page Personnel Secretarial & Business Support Full time
Why not be part of a dynamic team responsible for the office support function in relation to customer service.

Our client will require you to communicate effectively and efficiently both internally and externally and to deal with all customer calls and orderswhilst maintaining the professional customer focused image that our client proudly to portrays.


Client Details
Our client is a well established company of over 30 years.

It has a significant online presence in the clothing industry as one of the largest B2B distributors of apparel in the UK and Europe.

They offer a diverse range of products and operate within a fast-growingindustry.

Description

  • To support with the management of commercially sensitive accounts
  • Managing and processing customer order
  • Liaising with different departments to ensure the smooth delivery of orders
  • Preserving high customer service standards
  • Working with the Customer and the wider business to create an enhanced customer experience
  • Create a solution finding environment to enhance the customer experience
  • To be a point of contact for the Internal and Field based Sales Team
  • Maintain accurate records
  • Working towards clear KPI's around accuracy and call retention
  • In additional to these functions, the employee is required to carry out other duties as may be reasonably required to meet the needs of the business

Profile

  • Strong communicator
  • Excellent Customer Service
  • Self motivated individual with ability to work under pressure
  • Teamwork a team player who can play an active role in a dynamic team
  • Customer focused/drive to deliver improved customer satisfaction
  • Good organisational skills

Job Offer

  • Monday to Friday (95:30PM)
  • Hybrid Options
  • 20 days holiday, with an extra day allocated up to 25 in total for every year additional service
  • An additional day's holiday for your birthday
  • Being able to purchase product VAT free
  • Free parking onsite
  • Reward & recognition
  • Charity fundraising events
  • Pension scheme
  • Life insurance
  • Employee assistance programme
  • Company loyalty scheme