Head of Services

2 days ago

Orpington, United Kingdom The Maypole Project Full time

Background

The Maypole Project supports children and young people with complex medical needs and their families across the UK. Our vision is that all families with a child with complex medical needs will have access to our support from diagnosis, for as long as they need.

Our unique model provides emotional and wellbeing support through counselling and therapy services for parents/carers, siblings and other adults involved in caring for a young person with complex medical needs. 

The Maypole Project has been providing vital services to families for over 21 years and is in an exciting phase of development. We are expanding our management team to provide the capacity needed to grow and extend our provision to meet the needs of more families who would benefit from our unique model of support.

Role Purpose

As a member of the senior leadership team, the role will have strategic and operational oversight of all clinical and therapeutic services and activities, ensuring the Maypole Model of support is delivered effectively, to high-quality standards and is appropriately resourced. Working to the Maypole vision to provide access to support for everyone who needs it across the UK, through appropriate outreach, the role will work closely with colleagues and external partners to support the development and expansion of our service offer to meet the needs of families and grow our income.

Key Responsibilities

Service Management

  • Line Management of the Senior Counsellor, Senior Child Therapist, Activities Manager and Clinical Supervisors.
  • Overall management of the Therapies team, fostering positive communications through regular team meetings/socials, and building a collaborative and collegiate working culture across the organisation.
  • Ensure all staff receive appropriate training and have access to further professional development opportunities.
  • Holding a counselling caseload of 3-4 clients, in line with postholders professional qualifications and experience.
  • Oversight of all enquiries and referrals from initial contact, through assessment and end of support, with assistance from the team administrator.
  • Facilitate the provision of a Clinical Supervision for the therapies team.
  • Act as Designated Safeguarding Lead (DSL) for the organisation ensuring safeguarding cover is always available via nominated deputies in your absence.
  • Contributing to case conferences as required and convening internal “Maypole Team around the family” meetings to discuss our work and ensure seamless working both within Maypole’s provision and with external providers as necessary.
  • Contract management: act as the main point of contact for our contractors with which we have service level agreements for the provision of therapy services.
  • Data: Manage the client database and associated systems for recording of clients in relation to appointments, payments and impact reporting.
  • Ensure premises are fit for purpose for therapy services and activities programmes, ensuring adherence to health and safety regulations, accessibility and confidentiality policies, in liaison with Head of Developments, CEO and other responsible personnel.
  • Business/Service Development
  • Contribute to strategic and operational plans for business and service development including delivering the aims of our strategic plan for growth in the following areas:
    •  service uptake and expansion across a wider geographic area
    •  developing service provision, quality and resourcing
    • development of training and other consultancy services to external professionals
  • Monitoring and Evaluation: ensuring standardised ways of recording data and disseminating the impact of our services in communications to a range of stakeholders including for contracts/grants as well as for key supporters and internally the Board and staff team.
  • Support the CEO and Head of Development in developing external relationships and partnerships, instigating discussions regarding potential new contracts and partnerships and opportunities for collaborative working.
  • Act as an Ambassador for The Maypole Project, advocating and promoting our work throughout relevant networks. Working with the Head of Development, seek opportunities to give talks and presentations to a range of audiences with the aim of building relationships with external contacts and potential partners.
  • Reporting: provide written reports as required for the CEO, Board of Trustees, funders and contract clients.

Finance

  • Contribute to setting the annual budget for therapies and activities.
  • Monitor monthly income and expenditure accounts for therapy services, highlighting any discrepancies or potential for significant over or underspends.

General responsibilities

  • Attend regular supervision, line management and whole team meetings.
  • Adhere to the codes of ethics and practice adopted by The Maypole Project, in line with our service model and with other relevant Counselling Professional bodies.
  • Comply with legal and statutory requirements including the Data Protection Act, Health and Safety at Work Act (always ensuring H&S of self and others).
  • Comply with all organisational and departmental policies and procedures.
  • Undertake the required CPD as identified in annual appraisals and line management processes.
  • The postholder is expected to carry out additional duties commensurate with the role.

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