Guest Relations Executive

3 weeks ago

Hook, United Kingdom Four Seasons - Fleet, Hampshire Full time

Guest Relations Executive - Fleet, Hampshire 

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

Are you looking for a new challenge.....? 

Come and  join our diverse and talented team in the beautiful English countryside. Four Seasons Hotel Hampshire is set within 500 acres of historic parklands and surrounded by 1,000 years of history. Our Georgian Manor House with 134 bedrooms and suites and a beautiful award-winning Spa along with many outdoor activities, is located only an hour from London.

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.

The Guest Relations Executive is part of the Guest Relations department within the Rooms team.  The Guest Relations Executive is the face of Four Seasons Hampshire working alongside the Guest Relations Manager to create the most memorable experiences for our VIP guests from beginning to end. This role heavily focuses on the pre-arrival experience where all the planning takes place prior to arrival.  You will ensure a ensure a seamless arrival, a memorable stay and a seamless departure.

You will need to have the desire to serve others and look for opportunities to exceed guest experiences.  You will be a service ambassador for our hotel and deliver only the best exceptional guest experience, where your warm greeting and attentive service will touch the hearts of our guests.

Key Requirements:

  • Excellent oral and written English communication skills

  • Previous front desk, concierge or reservations experience required

  • Experience with phone and computers systems including Opera preferred

An excellent position for a customer focused individual wishing to build a career with a leading luxury hotel company. 

Join the team at Four Seasons Hotel Hampshire and you will be eligible for a range of benefits, including:

  • Highly competitive remuneration package

  • Guest Experience Program, including an overnight stay with breakfast

  • Employee Travel Program with complimentary nights and reduced rates on rooms and F&B in Four Seasons properties worldwide

  • Excellent Training and Career Development opportunities

  • 28 days holiday (increasing based on length of service)

  • Opportunities to build a successful career with global potential 

  • Access to Wagestream – a salary advance benefit 

  • Discounted Gym Membership

  • Free dental insurance after one year service

  • WeCare Employee Well Being Platform

  • Uniform and meals on duty

  • Transportation from local train station and Fleet town.

  • Employee Recognition Programmes and more

The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.

  • Guest Relations Executive

    2 weeks ago

    Hook, United Kingdom Four Seasons - Fleet, Hampshire Full time

    Guest Relations Executive - Fleet, Hampshire About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners...

  • Customer Relations Executive

    2 weeks ago

    Hook, United Kingdom Cinch Cars Full time

    We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting...

  • Night Guest Service Assistant

    5 days ago

    Hook, United Kingdom The Elvetham Full time

    **Night Guest Service Assistant**: **The Elvetham**: **Salary**:£10.50** **Job Type**:Permanent** **Hours**:Flexible** **Town**:Hook***: The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal Family....

  • Customer Relations Executive

    2 weeks ago

    Hook, United Kingdom Cinch Cars Full time

    We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting...

  • Customer Relations Executive

    3 weeks ago

    Hook, United Kingdom Cinch Cars Full time

    We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting...

  • Customer Relations Executive

    2 weeks ago

    Hook, Greater London, United Kingdom Cinch Cars Full time

    We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That's it. We're putting drivers first and we've ripped up the rule book to make sure that happens.We're a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting roadmap...

  • Customer Relations Executive

    4 weeks ago

    Hook, United Kingdom Cinch Cars Full time

    We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting...

  • Customer Relations Executive

    4 weeks ago

    Hook, United Kingdom Cinch Cars Full time

    We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens. We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting...

  • Junior PR Account Executive

    1 month ago

    Hook, United Kingdom Whiteoaks International Full time

    Junior PR Account ExecutiveContract: Full time, PermanentLocation: Hook, Hampshire RG27 9XASalary: £24,000 per annumYou will build a strong foundation in B2B PR, digital, creative, content and social media strategies and be responsible for the administrative duties both within your team and for the clients the team is serving. You will work alongside the...

  • Meeting & Events Executive

    4 weeks ago

    Hook, United Kingdom The Elvetham Full time

    **Meeting & Events Executive**: **The Elvetham**: **Salary**:£28000 Per Annum** **Job Type**:Fixed Term** **Hours**:Full-time** **Town**:Hook***: The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal...

  • Meeting & Events Executive

    15 hours ago

    Hook, United Kingdom The Elvetham Full time

    **Meeting & Events Executive**: **The Elvetham**: **Salary**:£28000 Per Annum** **Job Type**:Fixed Term** **Hours**:Full-time** **Town**:Hook***: The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens. The hotel is one of the most historic sites in Hampshire entwined in the British Royal...

  • Marketing Executive

    2 weeks ago

    Hook, United Kingdom Elanco Full time

    Education : EQUIVALENTEXPERIENCE **As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance...

  • Junior PR Account Executive

    2 weeks ago

    Hook, Greater London, United Kingdom Whiteoaks International Full time

    Junior PR Account Executive Contract: Full time, PermanentLocation: Hook, Hampshire RG27 9XASalary: £24,000 per annum You will build a strong foundation in B2B PR, digital, creative, content and social media strategies and be responsible for the administrative duties both within your team and for the clients the team is serving. You will work alongside the...

  • Marketing Executive

    2 weeks ago

    Hook, Greater London, United Kingdom Elanco Full time

    Education :EQUIVALENTEXPERIENCEAs a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our...

  • Junior PR Account Executive

    3 weeks ago

    Hook, United Kingdom Whiteoaks International Full time

    **Junior PR Account Executive** **Role overview** Are you starting your journey in PR? Are you looking for a dynamic, support environment to grow your knowledge and skills? Then we are looking for you! We’re an employee-owned business that focuses on empowering our colleagues to shape their careers, and make a tangible contribution to the company and...

  • Receptionist

    2 months ago

    Hook, United Kingdom Elite Hotels Full time

    Receptionist Overview: To be the first point of contact for all guests, in person and on the telephone at the heart of the Hotel.  As a Receptionist working with our Front of House Team, you will excel at proving guests with first class service, ensuring a smooth check-in/out service and deal with any enquiries swiftly and efficiently.As the first port of...

  • Receptionist

    2 months ago

    Hook, Greater London, United Kingdom Elite Hotels Full time

    Receptionist Overview:To be the first point of contact for all guests, in person and on the telephone at the heart of the Hotel. As a Receptionist working with our Front of House Team, you will excel at proving guests with first class service, ensuring a smooth check-in/out service and deal with any enquiries swiftly and efficiently.As the first port of call...

  • Receptionist

    2 weeks ago

    Hook, Greater London, United Kingdom Elite Hotels Full time

    Receptionist Overview:To be the first point of contact for all guests, in person and on the telephone at the heart of the Hotel. As a Receptionist working with our Front of House Team, you will excel at proving guests with first class service, ensuring a smooth check-in/out service and deal with any enquiries swiftly and efficiently.As the first port of call...

  • Receptionist

    2 months ago

    Hook, United Kingdom Elite Hotels Full time

    Receptionist Overview:To be the first point of contact for all guests, in person and on the telephone at the heart of the Hotel. As a Receptionist working with our Front of House Team, you will excel at proving guests with first class service, ensuring a smooth check-in/out service and deal with any enquiries swiftly and efficiently.As the first port of...

  • Receptionist

    4 weeks ago

    Hook, United Kingdom Elite Hotels Full time

    Receptionist Overview:To be the first point of contact for all guests, in person and on the telephone at the heart of the Hotel. As a Receptionist working with our Front of House Team, you will excel at proving guests with first class service, ensuring a smooth check-in/out service and deal with any enquiries swiftly and efficiently.As the first port of...