Guest Operations Manager

2 weeks ago

Bristol, United Kingdom Hilton Hotels Full time
Guest Operations Manager (Maternity Cover)

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

Please note this is a 12 month fixed term contract to cover Maternity Leave starting November 1st 2024

A WORLD OF REWARDS

Yearly salary up to £38,000£200 Team Member Referral ProgramFree Car ParkDiscounted bus fares to and from the city centre, £1.50 each wayHoliday: 28 days including bank holidays (increasing yearly)Pension schemeDiscounted dental and health coverHigh street discounts: with Perks at WorkFree uniforms and laundry services available, depending on the roleGrow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)Personal Development: programmes designed to support your career and achieve your goals Hourly 

A Guest Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will I be doing?

Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; and refurbishment)Oversee all Front Office (incl. Night), F&B Service, Housekeeping, Laundry and general operations on the propertyInspirationally lead and smoothly manage our Guest Operations team (24 hours)Achieve the highest levels of guest satisfaction by providing an efficient, brand-specific, friendly and hospitable experienceDrive our Hilton Honors enrolments, as well as the generation of revenues.Assist the development of meaningful, achievable hotel budgets and other short and long-term hotel strategic goalsProvide effective leadership to the hotel management team and team members to ensure targets are met and exceededRespond to audits that are completed by the company to ensure continual improvement is achievedPlan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectationsEnsure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate actionManage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and companySeek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfactionHold regular briefings and communication meetings with the HOD team

What are we looking for?

Experience in managing budgets, revenue proposals and forecasting resultsIn-depth knowledge of the hotel/leisure / service sectorStrong leadership skills to effectively manage and motivate the team to achieve a high level of performance and exceed targetsMin 2 years experience in a similar role. Focused service brand background experience/knowledge preferred, ideally already in a leadership position and/or looking for progression. Interest, knowledge or experience with pre-openings, FOH, FS F&B, PMS, Front desk

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systemsPrevious experience in the same or similar role

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company 

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