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Visitor Experience Officer

3 months ago

Dunstable, United Kingdom The National Trust Full time
Visitor Experience Officer - Dunstable

Summary

We’re looking for a Visitor Experience Officer to join us at Dunstable Downs and Ashridge Estate. Your role is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Hours: 15 hours per week, regular weekend working will be required. Shifts are 7.5 hours and start from 8.30am in the winter and 9.30am in the summer. The hours will mostly be worked at Dunstable Downs with the occasional supporting shift at Ashridge.

Salary: £9,547.20 per annum



What it's like to work here

You'll join the current team of Visitor Experience Officers that work together to lead a small and dynamic team of Welcome and Service Assistants. You'll also work closely with a group of dedicated volunteers to ensure we always have a friendly face to greet our visitors and help them to enjoy their visit. Always putting excellent customer service first. You'll work closely with our Senior Visitor Experience Officer to develop experiences that will move, teach and inspire visitors. You'll act as a Duty Manager to ensure our visitors operations remain compliant, well presented and well-staffed each day.



What you'll be doing

Your main focus will be on providing a great service for visitors. With your team, you’ll be welcoming people and inspiring them to really get to know Dunstable Downs and Ashridge. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. 

You might be supervising and supporting volunteers and organising rotas. You’re likely to be checking standards of presentation on site, or helping to write for our web pages. You'll focus on growing support through fundraising and membership, engaging visitors with the work that we do, and inspire them to support the National Trust. 



Who we're looking for

We'd love to hear from you if you’re:

  • used to multiple deadlines and managing your own workload
  • skilled in organisation and planning, with a good eye for detail
  • good at talking to, and getting on with, all kinds of people
  • a hard-working and committed team player
  • comfortable with IT: Microsoft Office, as well as web and social media
  • experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
  • familiar with health and safety procedures


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.