Housing Management Officer

1 week ago

London, United Kingdom Hestia Housing Support Full time

Weare Hestia. We make a difference.

At Hestia, we areguided by our core values and are dedicated to fostering anequitable, diverse, and inclusive organisation. We provide a rangeof services, including Domestic Abuse support, Modern Slaveryassistance, Mental Health & Complex Needs care, and CriminalJustice. Our mission is to empower individuals to rebuild theirlives and achieve independence.

Aday in this role looks like….

Asa Housing Management Officer atHestia, you will play a crucial role in our Domestic abuseservices.Your contributions will directly influence the livesof our service users, guiding them towards a path of empowermentand independence.

A day will never look the sameand some of the things you can expect to do/be responsible forare:

  • Manage an allocated patch ofproperties for housing management functions.
  • To ensure the housing management functions of health andsafety of the property, maintenance and voids control, are keptaccording to policy.
  • Management of serviceusers rent/charges collection, arrears avoidance control, debtmanagement
  • Under the direction of your lineManager, liaise with partner Registered Providers, ensuringadherence to Management Agreements
  • Agreementsign ups and exit meetings with service users
  • Management of service users DWP, Revenue andBenefits
  • Working with the Rents team to ensurenew service users have their rent accounts established
  • Supporting new service users to apply for welfarebenefits, including housing benefit and establish personal chargepayments
  • Undertaking any necessary legalaction, including leading on the pre action protocol
  • Providing weekly/monthly/quarterly performance reports toyour line Manager
  • Undertakedaily/weekly/monthly building health and safety.
  • Oversee and follow up on any repairs reported by staffand service users
  • Ensure that any repairs areactioned within the relevant timescales, keeping service users andsupport staff aware of progress and maintain records.
  • Working in partnership with support workers, LocalAuthorities and referrers
  • Maintain the safetyand security of the building, including leading on the completionof property risk assessments

Why Hestia?

Joining Hestia means more than just a job; it's anopportunity to be part of something bigger. We offer a supportive,inclusive and resolution driven work environment where yourcontributions are recognised and valued. As a member of our team,you will have the chance to grow both personally and professionallywhile making a lasting impact on the lives of those weserve.

We are looking for candidates who bring acombination of passion, expertise, and dedication to the table. Toexcel in this role, you should possess:

  • An in-depth understanding of all aspects of housingmanagement
  • DWP, revenue and benefitslegislation knowledge.
  • Rent collection andarrears recovery management, plus an understanding of the preaction protocol
  • An understanding of civiloptions available to ensure the safety of the building
  • Knowledge and experience of move on options for peopleliving in supported accommodation
  • Computerliterate with the ability to use electronic recording systems toaccurately record data
  • A strong sense ofaccountability
  • An ability to lone andself-manage their own time
  • A high standard ofwritten and spoken English
  • Numerate with theability to analyse and present financial data to a range ofaudiences
  • Ability to achieve objective throughworking in partnership with internal and externalstakeholders
  • Able to work sensitively withservice users.
  • Able to visit accommodationsites to carry out service user meetings.
  • Knowledge and understanding of mental health issues, drugand alcohol dependency and young persons support.

Our commitment to Equality,Diversity, and Inclusion

Ourservices users come from all walks of life and so do we. We hiregreat people from a wide variety of backgrounds because it makes usstronger. We are committed to creating and maintaining a diverseand inclusive workforce and value the skills, abilities, talent andexperiences, different people and communities bring to ourorganisation.

We are a disabilityconfident employer

Hestia isproud to be a disability confident employer, dedicated to theemployment and career development of individuals with disabilities.We offer a guaranteed interview scheme for all applicants withdisabilities who meet the minimum criteria for the role they haveapplied for. We also provide reasonable adjustments during theselection and interview process, and throughout your employmentwith us.

We reserve the rightto close this job advert early should we receive a high volume ofapplications or if the position is filled before the closing date.We encourage interested candidates to apply as soon as possible toensure their application isconsidered.

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