Housing Management Officer

5 months ago

Central London, United Kingdom Hestia Housing & Support Full time

**About the Service / Department**
The Housing Services Department is a team of staff that assist with the in accomidation services housing management functions. Each role has a small patch from 50-140 units within a geographicul area. The size of the the patch to manage allows us more time to offer further services for the assest and service user finance management.

**About the role**

The role is an enjoyable one with a team support environment and opportunities to learn and teach others. In this role you will learn how we offer a dedicated service to our service users to ensure they have a safe home to live in.
- Manage an allocated patch of properties for housing management functions.
- To ensure the housing management functions of health and safety of the property, maintenance and voids control, are kept according policy.
- Management of service users rent/charges collection, arrears avoidance control, debt management
- Under the direction of your line Manager, liaise with partner Registered Providers, ensuring adherence to Management Agreements
- Agreement sign ups and exit meetings with service users

**About you**
- An in-depth understanding of all aspects of housing management DWP, revenue and benefits legislation knowledge.
- Rent collection and arrears recovery management, plus an understanding of the pre action protocol.
- An understanding of civil options available to ensure the safety of the building.
- Knowledge and experience of move on options for people living in supported accommodation
- Computer literate with the ability to use electronic recording systems to accurately record data
- A strong sense of accountability
- Time management
- A high standard of written and spoken English
- Numerate with the ability to analyse and present financial data to a range of audiences
- Strong IT skills
- Ability to achieve objective through working in partnership with internal and external stakeholders
- Able to work sensitively with service users.
- Knowledge and understanding of mental heath issues, drug and alcohol dependency and young persons support.



**Please note**
**If offered a role with Hestia, you will be issued a conditional offer based on satisfactory references and an Enhanced disclosure/DBS check.**

**Disability confident**
**Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.**

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