Reception Manager

4 days ago

Altrincham, United Kingdom San Carlo Group Full time

Reception Manager - Fiorentina - Hale, Altrincham

San Carlo Hale are hiring a Reception Manager

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK - from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas - including Kuwait, Bangkok and Qatar and with new sites set to open in Egypt and Miami.

Colleague Benefits:

  • You will be joining, one of the world's leading family-owned companies - which means global opportunities
  • Delicious, healthy Meals whilst on duty - all free
  • 30% discount in our restaurants, for you and your friends & family
  • Gym discount scheme
  • Squadra - our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
  • Support in training and continuing Professional development
  • Online development training with our San Carlo App 'lacademia'
  • Wagestream - giving you flexibility to access, track, build and better manage your pay.
  • Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
  • Free confidential counselling sessions to help with you and your families wellbeing
  • Free online health portal - giving you resources at your fingertips to help you reach your goals.
  • Access to Hapi-life - a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
  • Bring your friends and take part in our generous 'Refer a Friend' programme and earn up to 1000 per person

Key Responsibilities:

  • Undertake all waiter/waitress responsibilities where relevant/needed
  • Monitor and drive Spend Per Head in your department
  • Effectively organise and run shifts as a duty manager
  • Ensure that all Restaurant consumables are kept to par and are within budget spend
  • Take responsibility for all Restaurant stock control including, wastage, ordering, invoicing, stock levels and maintenance in your department
  • Ensure a two-week rota is available for the Restaurant team at all times, working a month in advance for forecast rota
  • Regularly hold reviews with each restaurant team member to encourage career development/progression
  • Liaise with General Manager for any guidance and to communicate any training
  • Ensure that team staff levels are assessed weekly and actively recruit if needed
  • Take a lead on all Restaurant recruitment and ensure an excellent candidate experience throughout the process.
  • Onboarding of new staff, including full restaurant training and all CPL compliance is completed
  • Ensure your department has an up to date Talent Pipeline with training needs and succession plans
  • Ensure health checks are conducted once a month with an action plan produced and delegated amongst the team to ensure completion.
  • Ensure all Health & Safety policies are met, including all legislative and licencing requirements

Required Qualifications & Experience:

  • 2 year's experience in a similar role
  • Team management experience
  • Excellent communication skills
  • Meticulous attention to detail, highly organised and capable of handling multiple tasks
  • A proactive self-starter who can work independently with good judgement and minimal direction

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