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Membership Advisor

4 months ago

Maidenhead, United Kingdom Leisure Focus Full time

Membership Advisor - Braywick Leisure Centre - Maidenhead, Berkshire

Starting from £21,800 pa FTE

An exciting opportunity has arisen for an individual who shares our passion for sales & customer service, accepts only the best, and has the ‘can-do’ attitude that creates the positive atmosphere in our centers.

As a person you’ll be engaging; always championing exemplary standards and service. As a Membership Advisor you’ll manage the customer database, proactively driving membership sales; and you’ll provide accurate information and assist customers in weighing up their options, selecting the right level of membership for them. You’ll also assist in the communication and promotion of the Centre’s services, and assist with lead generation. This is a results driven role, where your natural ability to influence and persuade will shine through.

To be successful as a Membership Advisor you’ll need flexible and effective verbal communication, numerical and written skills, as you’ll be swiftly and accurately processing transactions. Preferably you’ll have experience of delivering first-class customer service, and achieving KPIs in a target-driven sales environment. You will also need a “can-do”, solutions-focused attitude; nothing is too much trouble for you

Some of the main tasks and responsibilities of this role will include (but are not limited to):

  • To actively promote membership packages within the center in line with instructions from the Sales Manager/Centre Manager
  • Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
  • Achieve KPIs and sales targets set by the management team
  • Ensure all customer sales and bookings are managed correctly, assisting customers in their choices; whilst positively and proactively driving retention
  • To assist in the promotion and marketing of the center, its services and facilities, which entails outreach in the surrounding areas
  • Manage complaints in a sensitive manner, promptly and politely in accordance with Trust guidelines, escalating where necessary to the relevant people
  • To maximize cross-selling and up-selling opportunities through proactive initiatives
  • Undertake any other task/duties as may be reasonably required

THE CANDIDATE

Qualifications

  • Ideally a sales background in a similar role, although training will be provided

ABOUT US

Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.

Our Values ( FACE)

In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we

  • Focus on the Customer
  • Approach everything systematically
  • Collaborate to achieve
  • Exceed expectation

There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.

Reporting to: Sales Manager

Annual Leave: 28 days’ paid annual leave per year

Pension: NEST Auto Enrolment after 3 months service

Other benefits: Free gym membership for the employee and appointed person Discounted food and beverages on site discounted retail items Career progression and development opportunities Training and development Employee assistance programme Free parking on site