Resident Contact Team Lead
4 hours ago
This is a full-time, permanent role with hybrid working, and a salary of £27,372 - £31,169 per annum.
About the RoleAs a Resident Contact Supervisor, you will have a key role in managing the day-to-day running of the contact centre and managing a team of advisors, dealing with escalations on a complete range of council services.
Key Responsibilities- Meet our KPIs by managing the performance and activity of staff
- Manage various software packages and a cloud-based telephony system
- Develop excellent digital skills
Ideally, you will have worked in a supervisory or management role preferably in a customer service environment and will be educated to degree level or equivalent, with excellent communication and IT skills.
Benefits- 32 days annual leave
- Flexible working including a hybrid working pattern for a better work-life balance
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision
- Free employee parking close to the offices
- Employee Assistance Programme providing counselling, advice and information
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
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Resident Contact Team Lead
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Resident Contact Team Lead
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Maidenhead, Windsor and Maidenhead, United Kingdom Royal Borough of Windsor and Maidenhead Full timeResident Contact Supervisor RoleWe are seeking a highly motivated and experienced Resident Contact Supervisor to join our team at the Royal Borough of Windsor and Maidenhead.Key Responsibilities:Lead a team of advisors to deliver exceptional customer service and manage operational activities to ensure efficient service delivery.Develop and implement...
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Maidenhead, Windsor and Maidenhead, United Kingdom Royal Borough of Windsor and Maidenhead Full timeAbout the RoleThis is a full-time, permanent position with a hybrid working arrangement and a salary of £27,372 - £31,169 per annum. As a Resident Contact Supervisor, you will play a key role in managing the day-to-day operations of the contact centre and overseeing a team of advisors, handling escalations across a range of council services.Key...
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Resident Contact Team Lead
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Maidenhead, Windsor and Maidenhead, United Kingdom Royal Borough of Windsor and Maidenhead Full timeAbout the RoleThis is a full-time, permanent position with a hybrid working arrangement and a salary of £27,372 - £31,169 per annum. As a Resident Contact Supervisor, you will play a key role in managing the day-to-day operations of the contact centre and overseeing a team of advisors, handling escalations across a range of council services.Key...
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