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Customer Service Advisor

6 months ago

Maidenhead, United Kingdom Abbott Full time

We are looking for a new team member to join the Region North Customer Service team, based in Maidenhead, to provide sales administration support to our Vascular business, across accounts predominantly in Denmark & Norway, as well as Sweden, Finland & Baltics as required.

Our **Customer Service Advisors** provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquires, service requests and handling of customer complaints.

Key responsibilities include:

- Processing customer orders and dealing with customer queries on a timely basis.
- To provide customer support in an efficient and timely manner.
- Working closely with the central distribution centre to ensure goods are dispatched and advising couriers regarding daily tracking details for product returns.
- Ensuring that all processes are carried out in accordance with Company procedures.
- Reconciliation of Consignment stock audits and working with the Sales Team to clear consignment queries.
- Working closely with the Inventory Controller and Sales teams to ensure consignment stock is appropriately managed.
- Liaising with Accounts Receivable to ensure invoice queries and corrections are completed when required

What we are looking for:

- Fluency in Danish and/or Norwegian as well as English with proficiency in Swedish ideally
- Good knowledge of Microsoft Excel and Word.
- High Level of accuracy and attention to detail.
- Confident and clear communicator.
- Good maths and literacy skills.
- Proven ability to work well in a deadline-driven, fast-paced environment.
- Previous knowledge of SAP would be advantageous but not essential.

In return, you will be joining a team who is ultimately helping improve people’s lives. You will receive in-depth, ongoing training to support the CS team in all aspects of the role. As you’d expect from a global healthcare company, we offer a fantastic range of benefits to support you and your family, including competitive salaries and bonus potential, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee stock purchase plan
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Private medical insurance
- Referral programme
- Shuttle service provided
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Maidenhead: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 31057593