Customer Service Advisor

1 month ago

Maidenhead, United Kingdom CV-Library Full time

My client urgently requires a Customer Service Advisor to join their team on a temporary to permanent basis and efficiently and professionally facilitate, decide upon, and communicate the settlement of damaged goods claims.
Key Accountabilities:
* Client transport damaged goods settlement
* Contacting passengers via phone and/or email in line with contractual requirements
* Issuing final settlement of claims within the parameters defined by the contract and/or the Montreal Convention (1999)
* Ensuring that the final settlement is in the best interests of the client and company whilst maintaining passenger satisfaction
* Remaining compliant with all policies and requirements
* Accurate update and maintenance of files and data related to damage pilfer reports (DPR)
* Ad hoc entering of Damage Pilfer Reports (DPR) claims into the company database, always ensuring accuracy
* Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
* Assessment of collected passenger goods to determine whether repair or replacement is the appropriate course of action
* Ensuring that the company remains compliant with all data protection legislation through appropriate action and decision-making
Role Challenges:
* Peer relationship management, within the framework of the company behaviours and policies
* Inter-departmental communication - to ensure that the path to claiming settlement is as efficient as possible
* Client and supplier relationship management - ensuring constant compliance
Essential Requirements:
Fluent or native written and spoken English
Basic MS Office skills
GCSE (or equivalent) in Maths, English
Team player with excellent verbal skills and a keen eye for detail
Able to cope under the pressure of a service recovery situation, dealing with the public by company policy when in a stressed frame of mind
Adaptable and resilient
Desirable Requirements:
Experience in a transport operation
Experience in an operational customer service environment
Experience in a high-pressure, fluid sales environment
What's in it for you?
* Temp to Perm position - Start as a temp and transition into a permanent role
* Competitive Salary: £11.48 per hour, equating to £23,875 per annum
* £24,375 if you are fluent in a European language
* Work-Life Balance:
Monday to Friday, 9:00 AM - 5:30 PM (8-hour day, 30-minute lunch break)Enjoy your weekends off20 days of annual leave plus 8 bank holiday
* Convenience: Free on-site parking for a stress-free commute
* Immediate Start: Don’t wait We are looking for someone to join the team as soon as possible.
Key Skills & Experience:
* Strong customer service skills with the ability to build rapport and solve issues efficiently
* Excellent attention to detail - every task matters
* Ability to multitask and work in a fast-paced environment
* Positive attitude and a team player
* Competent computing skills.
Don't miss out If you’re ready to bring your customer service skills to a rewarding role, apply now and take the first step toward securing your permanent position
Interested?
Please do apply
Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

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