Service Lead

3 days ago

Twickenham, United Kingdom Richmond Borough Mind Full time

About Richmond Borough Mind and the Service:

Richmond Borough Mind (RB Mind) is a leading mental health charity committed to supporting the mental wellbeing of our community. One of our key services offers support for unpaid carers – individuals providing emotional, practical, and moral support to loved ones experiencing mental health challenges.

Our Carers in Mind service provides advice, emotional support, friendship, and workshops for unpaid carers. We create safe spaces for carers to connect, share experiences, and receive support for their own wellbeing. Through peer support, we empower carers to prioritise their own health while continuing their vital roles.

The Carers Senior Peer Support Worker will be part of the Community Mental Health Transformation Programme (CMHTP), a national initiative aimed at improving community-based mental health support by reducing barriers between primary and secondary care. This role will work closely with our partners: Age UK Richmond, Crossroads Care, and Richmond Aid to ensure holistic and personalised support for carers.
 

Role Purpose:

The Carers Senior Peer Support Worker will lead and deliver our peer support service for unpaid carers, offering emotional and practical support, coordinating events, and developing community partnerships. They will also supervise a small team of peer support workers while managing a caseload of carers requiring one-to-one and group support.

The role focuses on:

    •    Supporting unpaid carers with advice, emotional support, and peer group connections

    •    Empowering carers to manage their own wellbeing while caring for others

    •    Developing and maintaining relationships with local NHS services, charities, and community groups to ensure joined-up care

    •    Promoting best practices in carer support and mental health recovery

 

Key Responsibilities:

 

Service Coordination and Delivery:

    •    Oversee the day-to-day running of the Carers Peer Support Service

    •    Provide one-to-one support and facilitate peer support groups for carers

    •    Manage referrals and caseloads, including supporting those with complex needs

    •    Ensure carers receive timely and appropriate support and signposting

 

Team Leadership and Development:

    •    Provide supervision, guidance, and training for Peer Support Workers

    •    Coordinate with external partners and community organisations to strengthen the network of support

    •    Work with the NHS (SWLSTG) and voluntary partners to promote collaborative working

 

Service Development and Impact Measurement:

    •    Monitor and evaluate the effectiveness of the service

    •    Report on outcomes and suggest improvements based on feedback and data

    •    Assist in strategic planning to enhance services for carers across the borough

 

Advocacy and Inclusion:

    •    Encourage carers to engage in local mental health developments and advocate for their needs

    •    Promote the Triangle of Care framework to ensure carers, service users, and professionals work collaboratively

    •    Develop outreach materials and workshops to educate and empower carers

 

Person Specification:

 

Essential:

    •    Lived experience as an unpaid carer or experience working in a mental health or carer support role

    •    Experience leading or supervising staff or volunteers

    •    Strong understanding of mental health challenges and their impact on families and carers

    •    Excellent interpersonal skills with the ability to build relationships and engage diverse communities

    •    Confident in providing emotional support, advice, and group facilitation

    •    Strong administrative and organisational skills with competence in IT systems including email, Microsoft Office, and case management tools

    •    Ability to work independently and as part of a multi-agency team

 

Desirable:

    •    Familiarity with the Triangle of Care framework or similar carer involvement models

    •    Experience delivering training or community workshops

    •    Knowledge of Richmond’s local community support services and mental health landscape

 

Benefits of Working with RB Mind:

    •    Generous annual leave: 25 days plus bank holidays (increasing with service)

    •    Pension scheme

    •    Employee Assistance Programme: Including free counselling and wellbeing resources

    •    Training and personal development opportunities

    •    Supportive, values-driven work culture focused on mental health and community wellbeing

 

How to Apply:

If you’re passionate about supporting carers and making a difference in the community, we’d love to hear from you. To apply, please submit your CV and a cover letter outlining how your skills and experience match the requirements of this role.

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