Customer Welfare Officer

4 weeks ago

Birmingham West Midlands, United Kingdom Centrica Full time

You will need to be within or around the Stoke on Trent location, and ideally reside in an ST OR CW post code or live within 25 miles of this location.

At British Gas, our Customer Welfare Officers play a vital role in understanding our customer's needs to provide suitable solutions to help them better manage their energy account balances and energy consumption. At times working with the most vulnerable members of society both domestic and commercial. The Customer Welfare Officer is there to offer solutions and highlight customers to benefits they may not be aware they are entitled to, like the British Gas Energy Trust.

Visiting customers at home or their commercial premises, the Customer Welfare Officer is there to gain understanding by listening to the issues the customer is facing, and their challenges with meeting the cost of energy consumption.

An empathetic approach is required and at times they will be faced with sensitive subject matters, but the main outcome is to find a cost effective and long-term solution for the business and customer whether a domestic or commercial customer.

What makes a great Customer Welfare Officer?

The visits made by a Customer Welfare Officer can be incredibly rewarding when you can offer a solution and give suitable advice and guidance for the long term. To do this you will need to patient, resilient with good negotiating skills. Initially customers may be defensive so having the ability to break down the barriers to allow for an informed discussion is important.

Attention to small details and listening for key information is important to establish the best course of action for the customer. That may be a suitable payment plan, contact with the correct authorities, charities for funding assistance to help with energy bills. Where no solution can be found there may be no alternative other than court action which you may be asked to represent the organisation through the court proceedings.

What we need from you:

Be within or around the Stoke on Trent location, and ideally reside in an ST OR CW post code or live within 25 miles of this location.

  • Flexibility is important. You need to be available to meet with customers at their homes or business when they are available which may include evenings.
  • Relationship building is key as you will need to build instant rapport with your customers but also 3rd parties including business units within the organisation, locksmiths, dog handlers and local county courts.
  • Organisational skills/Planning skills and attention to detail to ensure all paperwork is accurate and up to date for presentation to external parties and auditors.
  • Good time management skills
  • A UK full driving license with no more than 6 points.

Here's what's in it for you:

Working for the UK's most trusted energy company has its perks. As part of the Centrica family, you'll receive our industry-leading core benefits package, that gives you so much more than just money in the bank.

  • £26,235 salary
  • Bonus scheme
  • Monday to Friday working
  • You'll get your own car or car allowance, mobile phone & tablet
  • 33 days holiday (plus the chance to buy 5 more) (inclusive of bank holidays)
  • Each year, we give colleagues a slice of our profits as company shares
  • Impressive Pension Scheme - we'll contribute up to 10% of your salary.
  • Share incentive plan - for every 2 Centrica shares you buy, we'll give you a free share.
  • If you're a British Gas Customer, we'll give you an allowance towards your energy bills
  • Healthcare Plan
  • GP24 - Virtual GP available 24/7
  • My Health Service - holistic wellbeing support
  • My Care - Confidential support service available 24/7
  • Free Eye Test and glasses, should you need them.
  • Life Assurance - Should the worst happen to you; your loved ones receive a pay-out of 4x your salary.
  • Income protection - if you get a long-term illness/injury and you're unable to work, you'll still get 2/3 of your salary.
  • Huge discounts for you, your friends and family on products such as EV Chargers, Solar Panels, and boilers.
  • Funded Legal Help

  • Customer Welfare Officer

    4 weeks ago

    Birmingham, West Midlands, United Kingdom Centrica Full time

    You will need to be within or around the Stoke on Trent location, and ideally reside in an ST OR CW post code or live within 25 miles of this location. At British Gas, our Customer Welfare Officers play a vital role in understanding our customer's needs to provide suitable solutions to help them better manage their energy account balances and energy...

  • Education Welfare Officer

    3 months ago

    North West London, United Kingdom WPA Education Welfare Services Full time

    **WPA Education Welfare Services** **Education Welfare Officer** **Location: North London, West London and surrounding areas** **Full time 5 days a week, Term Time only - School Based** **Actual salary £30,000 per annum** **Plus benefits: Pension scheme, Bonus Scheme, Access to Benefit Hub** WPA are leading Education Welfare Provider in the South East...

  • Education Welfare Officer

    3 months ago

    North West London, United Kingdom WPA Education Welfare Services Full time

    **WPA Education Welfare Services** **Education Welfare Officer** **Location: North London, West London and surrounding areas** **Full time 5 days a week, Term Time only - School Based** **Actual salary £30,000 per annum** **Plus benefits: Pension scheme, Bonus Scheme, Access to Benefit Hub** WPA are leading Education Welfare Provider in the South East...

  • Welfare Officer for The Armed Force Community

    3 months ago

    Birmingham, United Kingdom St John and Red Cross Defence Medical Welfare Service Full time

    An exciting opportunity has arisen; do you want to make a real difference to the lives of people who have served in the armed forces and their families? We are looking for someone with strong interpersonal skills, able to work as part of a team and independently, who is compassionate and enthusiastic about supporting the armed forces’ community. If you...

  • Welfare Officer

    3 months ago

    Birmingham, United Kingdom Group Eleven Full time

    **NEEDS ENHANCED DBS** Job Overview: We are seeking a dedicated and compassionate Animal Welfare and Rescue Officer to join our team. As an Animal Welfare and Rescue Officer, you will play a crucial role in ensuring the well-being and safety of animals in our care. You will be responsible for responding to animal welfare concerns, conducting investigations,...

  • Safeguarding and Player Welfare Officer

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Villa Park Full time

    About the RoleThis is an exciting opportunity to join the Women's Football and Girls Academy Department at Villa Park as a Safeguarding and Player Welfare Officer. As a key member of the team, you will play a vital role in creating a positive, safe, and supportive environment for our Women's and Girls Academy players.Key ResponsibilitiesProvide effective...

  • Welfare Benefits Officer

    3 months ago

    Birmingham, United Kingdom EBCF Ltd Full time

    **Key Responsibilities**: - Conduct interviews with clients to assess their eligibility for welfare benefits. - Explain the details of welfare programs, including eligibility criteria, benefit amounts, and obligations. - Link with the Department for Work and Pensions and other organisations as necessary on be-half of the client and act as their advocate. -...

  • Student Safeguarding and Welfare Officer

    3 months ago

    West Bromwich, United Kingdom Smart Education Full time

    Student Safeguarding and Welfare Officer **Student Safeguarding and Welfare Officer** SMART Education would like to recruit a former nurse or experienced first aider to support a secondary school with safeguarding and welfare of the pupils within the school. This position is temporary contract to start but could go permanent. The schools are looking to...

  • Admin and Student Welfare Officer

    3 months ago

    Birmingham, United Kingdom Edskills Language School Full time

    To be helpful and courteous to students and anyone visiting the School. - Acts as the first point of contact and advisor for all students and visitors to the School, ensuring they are dealt with in a professional and courteous manner, providing the necessary advice and assistance, and effectively dealing with any requests and feedback. - Ensuring that the...

  • Debt & Welfare Benefits Adviser / Debt & Welfare Benefits Trainee Adviser

    3 weeks ago

    Birmingham, United Kingdom Birmingham Settlement Full time

    Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all. Debt & Welfare Benefits Adviser / Debt & Welfare Benefits Trainee Adviser Salary: £28,216 pa for experienced adviser. £23,500 for trainee (review...

  • Welfare and Funding Officer

    4 weeks ago

    West Bromwich, United Kingdom Sandwell College Full time

    DescriptionSandwell College is a fantastic leading organisation. We are a large, successful, richly diverse and growing college based on the outskirts of Birmingham. We have achieved significant success over recent years and we have further, big ambitions for the future with over 7,000 students currently studying with us.We are currently recruiting for a...

  • Debt & Welfare Benefits Adviser / Debt & Welfare Benefits Trainee Adviser

    1 week ago

    Birmingham, United Kingdom Birmingham Settlement Full time

    Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all. Debt & Welfare Benefits Adviser / Debt & Welfare Benefits Trainee Adviser Salary: £28,216 pa for experienced adviser. £23,500 for trainee (review...

  • Debt & Welfare Benefits Adviser / Debt & Welfare Benefits Trainee Adviser

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Settlement Full time

    Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.Debt & Welfare Benefits Adviser / Debt & Welfare Benefits Trainee Adviser Salary: £28,216 pa for experienced adviser.£23,500 for trainee (review after...

  • Attendance and Welfare Officer

    4 days ago

    Birmingham, Birmingham, United Kingdom U-Educate Full time

    Job DescriptionJob Title: Attendance and Welfare OfficerJob Type: Full-time, PermanentLocation: Hodge Hill, B36Job Summary:We are seeking a highly skilled and dedicated Attendance and Welfare Officer to join our team at U-Educate. The successful candidate will be responsible for providing pastoral support and guidance to students and families, promoting high...

  • Attendance and Welfare Officer

    3 days ago

    Birmingham, Birmingham, United Kingdom U-Educate Full time

    Job DescriptionJob Title: Attendance and Welfare OfficerJob Type: Full-time, PermanentLocation: Hodge Hill, B36Job Summary:We are seeking a highly skilled and dedicated Attendance and Welfare Officer to join our team at U-Educate. The successful candidate will be responsible for providing pastoral support and guidance to students and families, promoting high...

  • Welfare Advisor

    3 months ago

    Birmingham, United Kingdom QA Limited Full time

    Vacancy details **Talent pool**: - Operations - HE - Professional Services**Title**: - Welfare Advisor**Contract type**: - QA HE Ltd Permanent**Job advert**: **Student Welfare Advisor** **Birmingham (B5 4UA)** **Hybrid: Three days on Campus and two from home** **Monday to Friday either 8.30am-5.00pm or 9.00am-5.30pm** **About the Position**: **Do you...

  • CSCS Welfare cleaner

    3 weeks ago

    Birmingham, United Kingdom Paramount Trades and Labour Ltd Remote Work Freelance Full time

    CSCS Welfare cleaner required for construction site in Birmingham, B4 to start immediately. Assignment rate: standard £15 per hour Shifts: 8am - 6pm, 9.5hours paid per day, weekly payment Duration: 6 months Duties: Welfare work, will include keeping the toilets clean as well as the site offices, tasks will include mopping and hoovering floors, polishing...

  • Child Welfare Specialist

    3 weeks ago

    Co. West Midlands, United Kingdom Pertemps Professional Recruitment Full time £33

    Position Overview:Pertemps Professional Recruitment is seeking qualified and seasoned Child Welfare Specialists to become integral members of our Children With Disabilities Service.Key Responsibilities:The team is responsible for conducting comprehensive assessments for children with significant disabilities, ensuring that appropriate care and support...

  • Youth Welfare Case Manager

    3 weeks ago

    Co. West Midlands, United Kingdom Social Work Partners Limited Full time £33

    Position OverviewSocial Work Partners Limited is seeking dedicated professionals to join our Children's Case Management Team. This role focuses on the welfare and protection of children within the community.Work EnvironmentOur organization prides itself on having a stable and supportive management structure. We offer a flexible working environment that can...

  • Education Welfare Officer/Attendance Officer

    2 months ago

    Birmingham, Birmingham, United Kingdom Birmingham City Council Full time

    Job start date: 14 October 2024 Hours per week: 36.50 term time only Queensbury SchoolWood End RoadBirminghamB24 8BLTelephone number: Contact email: Contract type: Permanent"These are exciting times at Queensbury School. Caring staff, an ambitious curriculum and new buildings are all driving improvements for pupils. Leaders aim to help pupils 'unleash their...