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Order Fulfilment Associate

2 months ago

Ely, United Kingdom ASL Systems Group Full time

The role of Order Fulfilment Associate is to ensure the efficient and accurate processing of sales orders from receipt to installation. This role is critical in ensuring that sales orders are processed accurately, efficiently, and promptly, contributing to the overall success and reputation of the organisation.

KEY RESPONSIBILITIES

  1. Process all Sales Orders, Installations & Logistics activities.
  2. Take ownership from receipt through to completion of order/request.
  3. Provide administrative support to the Sales team and assist with answering telephones and day-to-day office administration.
  4. Cover absence as and when required.
  5. Process all sales orders, sales documentation, finance agreements and service agreements.
  6. Liaise with Sales to support the process and answer any queries they or their customer may have.
  7. Resolve any customer or agreement queries, in addition to providing sales and customer information.
  8. Maintain customer machine database, with accurate inputting of agreement and service details.

Installations & Logistics

  1. Ensure install planning is completed and communicated to customers and internal contacts.
  2. Plan and co-ordinate install and collection transport resource effectively and economically to optimise customer service.
  3. Maximise forward planning and communication to ensure all agencies are fully informed and able to plan their activities; Customers and all installation stakeholders (Sales, Service, RSM’s, Workshop, etc).
  4. Ensure transport tasking is fully effective, clearly communicating tasks, working within vehicle payloads, and ensuring non-conformances (failed responses, damaged machines, etc) are followed up.
  5. Ensure all installation and collection elements are included in arrangements; data removal, papercut, card readers.
  6. Minimise manual handling risks by early identification of ‘difficult’ installs, and use of third-party specialists.

KEY MEASUREMENTS

  1. Sales orders processed within 24 hours.
  2. Customer communication acknowledged within 24 hours.
  3. Customer feedback – external customers and engineer teams.
  4. On time delivery and collection of equipment.
  5. Return of third-party equipment within targets.

SPECIAL REQUIREMENTS

  1. Good team player, demonstrating flexibility and adaptability.
  2. Numerate with a knowledge of finance company processes preferred.

IN RETURN WE OFFER:

  1. Working hours Monday – Friday, 8:30am – 5:00pm with one hour for lunch, unpaid.
  2. Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service.
  3. Excellent training & development opportunities within a growing organisation.
  4. Life insurance.
  5. BUPA health assessment.
  6. Physical, mental and emotional wellbeing support for you and your family.
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