Deputy Service Manager

1 month ago

Wembley, United Kingdom Social Interest Group Full time

ABOUT THE ROLE

We have an opportunity for a dedicated person centred Deputy Manager to join the team in Brent. You will be responsible for working alongside the Service Manager (SM) to deliver high quality, trauma-informed services to residents and participants, with a focus on recovery reablement, rehabilitation, and ensuring a psychologically informed environment (PIE). You will be responsible for ensuring the highest standards of service quality, performance, and improvement across their service(s) through excellent leadership and embodiment of Social Interest Group’s values.

Shift Pattern: Monday to Sunday, varying hours (Early Shift: 8am - 4pm, Late Shift: 10am - 6pm). You may also need to support outside these hours as the service requires.

Benefits, including Non-Contractual Perks

25 days annual leave, increasing with the length of service Training and Development, including access to courses, upskilling, and progression plans Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments Employee Assistance Programme, including counselling Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing. Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you

ABOUT THE SERVICE

Synergy, Brent is a Housing Related Support (HRS) Service for a range of vulnerable people who have been or are at risk of homelessness. The age eligibility criteria for the service is adults between the ages of 18 to 60, who are identified to have low/medium support needs. Some of the needs we support are:

Single homeless between ages of 18 to 60 Socially excluded individuals Ex-Offenders People with substance misuse Mental Health (Low) Learning disability (Low/Medium) Women who have come from domestic abuse environments and situations who may need low level support as part of their resettlement following a move on from a refuge or other safe domestic abuse supported accommodation. 

ABOUT YOU

We're looking for someone driven to provide high quality, effective and person-centred support to staff, colleagues, residents, and participants. Ideally, you will thrive when working as part of a team, be an effective communicator, and able to build long-term purposeful relationships with people from different backgrounds, respecting and embracing equality, diversity, and inclusion. 

We're looking for someone who can embrace SIG’s values and represent these in everything they do. The post holder will be confident in leading a team, they will be proactive and adaptable, with the ability to use their own initiative with day-to-day matters, following the relevant policies, procedures, and legislative requirements always. In this role, you will need to be compassionate, supportive, and empowering to others, comfortable working in a fast-paced and constantly changing environment

OVERVIEW OF KEY RESPONSIBILITIES

LINE MANAGEMENT/LEADERSHIP

Provide leadership to employees throughout the employee life cycle. This includes but is not limited to; Recruitment, onboarding, inductions, probation reviews, support and supervision, employee relations, performance, learning and development, staff wellbeing and support, grievances, sickness, disciplinaries, retention and other areas which fall within the employee lifecycle. Hold regular, high quality one to ones and team meetings, support effective teamwork and communication. Support with ensuring a culture where constructive challenge is welcomed, and conflict is managed supportively in line with relevant policies and procedures. Build and manage effective relationships across the organisation and ensure consistent communication, whilst upholding SIG’s values, policies, and procedures. Work collaboratively with internal and external stakeholders to drive ongoing improvement to the service in line with best practice.

SERVICE DELIVERY

Support the Service Manager with the day-to-day operational delivery of the service and work directly with colleagues, residents, participants, and other stakeholders to provide a high-quality, holistic service which meets the presenting needs of all relevant stakeholders. Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery. Support the Service Manager to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct. In conjunction with the Service Manager, facilitate a program of continuous improvement in an environment where residents and participants are cared for, supported, and have access to resources they need to achieve positive and sustainable outcomes. Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.

RISK MANAGEMENT, INFORMATION MANAGEMENT AND CASE RECORDING

Follow the relevant risk assessment and management procedures, share any relevant information with partner agencies as appropriate. Ensure all case recording, and information is accurately recorded in a timely manner, ensuring electronic records are protected in line with GDPR, and kept up to date and written to a high standard. Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.

PROPERTY AND HOUSING MANAGEMENT

Create and manage a welcoming, psychologically informed home environment for residents and participants, ensuring a continuous focus on safety, health, and wellbeing. Ensure the accommodation in which residents live is maintained to a high standard, in line with SIG’s property standards and meets all legal and statutory health and fire safety requirements to operate safely, effectively, and efficiently. Ensure all repairs and maintenance issues are correctly reported and managed through to completion.

FINANCIAL MANAGEMENT

Provide support in setting the service’s budget and reviewing monthly management accounts; manage set budgets effectively and ensure resources are maximized. Maintain financial management within the service, including but not limited to, invoice management, arrears management, management of petty cash, and expense claims.

OTHER RESPONSIBILITIES

Contract Management and Internal Auditing; Ensure due diligence is carried out and records are well maintained. Administration duties will vary, including operating online systems and ensuring correct processes are followed alongside GDPR and confidentiality. Other duties may include but are not limited to, maintaining clean and tidy environments, removing rubbish, ordering supplies, arranging in house events and activities and other general on-site duties.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

KEY CRITERIA

What we are looking for:

Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours Experience of working with and engaging with diverse groups of people from varying backgrounds IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders Ability to follow organisational policies and process in line with external governance

What we would like, but not essential:

Previous experience in people management and development Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment Understanding of Housing Management, including voids and evictions

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

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