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Technical Service Manager

3 months ago

Wembley, United Kingdom Invictus Recruitment Careers Full time

We are seeking a Technical Service Manager to join a nationally recognised Engineering Service provider to work at a flagship commercial site a stone throw from Wembley Park. As a Technical Service Manager, you will be responsible for ensuring the successful delivery of technical services to the highest standard. You will be a key member of a successful team working closely with the customer to ensure the clients receive the highest level of service.

Responsibilities:

Manage technical service delivery to clients, ensuring high quality and timely delivery of services

Develop and maintain strong relationships with clients, ensuring customer satisfaction and retention

Manage technical resources, including staff and contractors, to ensure that they are effectively utilized

Identify and implement service improvement initiatives to enhance service delivery quality and efficiency

Monitor and report on service delivery metrics, identifying areas for improvement and taking corrective action as necessary

Provide technical guidance and support to clients and internal teams