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Customer Service Advisor

3 months ago

Romsey, United Kingdom Team Jobs - Commercial Full time

We have an exciting opportunity for multiple Customer Service Advisors to join our client on a temporary basis in Romsey

Role: Customer Service Advisor

Hours: 8.00 to 16.30 or 9.00 to 17.30

Start date: 02/09/24

Pay: 11.64ph

Temporary for 4 - 8 weeks

The ideal candidate:

  • Great telephone manner and customer service skills.
  • Previous complaint handling experience, and the ability to remain calm in difficult situations.
  • Working as part of a team and supporting colleagues.
  • Good IT skills including email and Microsoft systems.
  • Able to solve problems and make logical conclusions.
  • Can communicate effectively verbally and in writing.

Role:

  • Dealing with incoming calls and emails from customers.
  • Maintain follow up contact with customers regarding their products.
  • Complaint handling - chasing customers orders, refunds and provide product knowledge.
  • Support other departments in line with business requirements.

Benefits:

  • Remote or hybrid working after 7 weeks of training in the office.
  • 29 days of holiday including bank holidays.
  • Free gym membership.
  • Regular team incentives and days out.
  • Free on-site parking or a short walk from the train station.
  • Employee Assistance programme.

INDCP