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Fire Control Operator

1 month ago

Hartlepool, United Kingdom Cleveland Fire Brigade Full time

Cleveland Fire Brigade is seeking to appoint Fire Control Operators to join our friendly team based at our state-of-the-art Control Room at Queens Meadow Business Park, Hartlepool.
Our Fire Control team handles almost 16,000 emergency 999 calls per year, ensuring that crews, officers, fire appliances and equipment are dispatched efficiently to where they are needed.
 
Fire Control Operators need to be effective, confident communicators, remaining calm under pressure.  These skills are particularly important when trying to get vital information from callers about the nature of incidents and their location, then communicating this information to firefighters. 
 
As a Fire Control Operator, you are the first point of contact with members of the public who need our help.  You will help to keep people safe as you stay on the phone, assessing the risks posed to the caller and giving fire survival advice until the crew arrives, in what can be very stressful, life-threatening situations.  This is a vital role, communicating not only with the caller but also the crews attending and other emergency services and authorities who need to be there.

You will be provided with full training to enable you to carry out this role and there are great opportunities for career progression through our promotion processes.
 
ICT literacy is essential as is the ability to communicate effectively with people at all levels and from different backgrounds.

We are holding information sessions on 8th August 2024 at our Headquarters, Queens Meadow Business Park, Hartlepool where we will provide you with an insight into how our Fire Control function works and explain about the recruitment and selection process. To register for a place at this event please email recruitment@clevelandfire.gov.uk

Being part of Cleveland Fire Brigade brings with it many benefits:
Continued Professional Development
Membership of the Local Government Pension scheme
Free on-site gym
Access to occupational health and counselling support services
Free and convenient parking
LGBTQ+, Cultural Diversity, Disability, and Women’s staff networks
Access to the Blue Light Card discount scheme
Access to the cycle to work scheme 

Dates for the diary:

Information Sessions: 8 August 2024
Closing date: 16 August 2024
Shortlisting: 19 August 2024
Psychometric Testing: W/C 2 September 2024
Role Related Assessment: 10/11 September 2024
Interviews: 17 September 2024 – 23 September 2024
 
If you have any queries about these opportunities please do not hesitate to contact recruitment@clevelandfire.gov.uk

 
We are an Equal Opportunities employer and aim to ensure that our workforce is representative of the communities we serve. We understand that having a workforce which is made up of those from the wide range of communities, localities and backgrounds will enable us to offer the best possible service through strong community links, better understanding of our communities and providing opportunities for all. We particularly welcome applications from individuals from Black, Asian or Minority Ethnic Backgrounds, those who identify as Lesbian, Gay, Bisexual or Transgender (LGBT) or who have a disability as these groups are currently underrepresented within our workforce.