Current jobs related to Complaints Handler - Coventry - Adecco

  • Housing Administrator

    4 months ago

    Coventry, United Kingdom BDS Full time

    BDS Recruitment are looking for a Customer Complaints Admin to work for a well known housing association based in Coventry, CV3. Duties include but are not limited too; - To support the Complaints & Customer Care Team - Other tasks will include complaint inboxes, task boxes, processing payments, setting up new complaints, acknowledgement of complaints,...

  • Commercial Account Handler

    4 months ago

    Coventry, United Kingdom Edwards Insurance Brokers Full time

    **Company Name**: Edwards Insurance Brokers **Location**: Meriden, CV7 7LJ **The role**: Commercial Account Handler (hybrid working). Permanent position. **Working Schedule**: Monday to Friday, 9am - 5pm. **Client system**: Acturis (use of the Acturis system is preferred, but no essential). This is an exciting opportunity to join an established, family run...

  • Customer Care Administrator

    4 months ago

    Coventry, United Kingdom Bridge of Hope Full time

    ** Role**: Administrator **Location**: Binley Court, Coventry **Duration**: 3 Months (potential for extension) **Hours**: 9am to 5pm, Monday to Friday Resourcing Source Group is currently seeking a dedicated individual to join our clients team as a Complaints and Customer Care Administrator on a temporary basis. **Responsibilities**: - Provide day-to-day...

  • Customer Relationship Case Handler

    4 months ago

    Coventry, United Kingdom Orbit Group Full time

    Orbit is a fantastic business and one that’s really going places. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has...

  • Customer Relationship Case Handler

    4 months ago

    Coventry, United Kingdom Orbit Group Full time

    Orbit is a fantastic business and one that’s really going places. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has...

  • Communications Content Specialist

    4 months ago

    Coventry, United Kingdom Orbit Group Full time

    We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...

  • Call Handler

    3 months ago

    Coventry, United Kingdom Adecco Full time

    Customer Call Adviser Location: Coventry Contract Type: Permanent Salary: £24,100pa Working Pattern: Full Time and Part Time opportunities available Are you ready to be the first point of contact for our valued customers? Our client, a leading financial services organisation, is seeking a Customer Call Adviser to join their dedicated team in Coventry....

  • Call Handler

    3 months ago

    Coventry, United Kingdom Adecco Full time

    Customer Call AdviserLocation: CoventryContract Type: PermanentSalary: £24,100paWorking Pattern: Full Time and Part Time opportunities availableAre you ready to be the first point of contact for our valued customers? Our client, a leading financial services organisation, is seeking a Customer Call Adviser to join their dedicated team in Coventry. As a...

  • Customer Service Advisor

    4 months ago

    Coventry, United Kingdom Your Commercial Recruiter Full time

    **Customer Service Advisor (this isn't a contact centre)** - £22,790 per year basic salary - Office based in Coventry, Monday to Friday, 9am - 5pm - Excellent benefits including: Annual pay review (7.5% increase last year), Annual bonus (depending on company performance), 23 days holiday + bank holidays, free parking, life insurance scheme, and a generous...

  • Call Handler

    4 weeks ago

    Coventry, United Kingdom Adecco Full time

    Customer Call Adviser Location: Coventry Contract Type: Permanent Salary: £24,100pa Working Pattern: Full Time and Part Time opportunities available Are you ready to be the first point of contact for our valued customers? Our client, a leading financial services organisation, is seeking a Customer Call Adviser to join their dedicated team in Coventry. As a...

  • Call Handler

    4 weeks ago

    Coventry, United Kingdom Adecco Full time

    Customer Call AdviserLocation: CoventryContract Type: PermanentSalary: 24,100paWorking Pattern: Full Time and Part Time opportunities available Are you ready to be the first point of contact for our valued customers? Our client, a leading financial services organisation, is seeking a Customer Call Adviser to join their dedicated team in Coventry. As a...

Complaints Handler

3 months ago

Coventry, United Kingdom Adecco Full time

Are you a skilled problem solver with excellent communication skills? Do you thrive in a fast-paced, customer-focused environment? Our client is seeking a Complaint Handler to join their dynamic team in Coventry. As a Complaint Handler, you will be responsible for assessing and investigating complaints brought to the service by consumers and financial service providers. You will have the opportunity to make fair and balanced decisions and help resolve complex disputes.

What's in it for you?

  • Permanent position with a salary of 31,238pa
  • Hybrid working model, offering flexibility (4 days of your choice in the office across every 2 weeks)
  • Health insurance
  • Conveniently located office, just a 3-minute walk from Coventry train station

Responsibilities:

  • Assess and investigate complaints, gaining a thorough understanding of both sides of the dispute
  • Ask thoughtful questions and communicate effectively to quickly identify the core issues
  • Provide clear and persuasive communication to clients, demonstrating empathy and fairness
  • Make sound decisions and recommend appropriate actions to resolve complaints
  • Prioritise and progress your case load in a timely manner, considering individual targets and service standards
  • Identify and support vulnerable consumers, providing appropriate assistance
  • Develop your skills and knowledge through continuous learning and improvement

Qualifications:

  • Demonstrated ability to make fair and balanced decisions, articulating your reasoning
  • Strong administrative skills with the autonomy to prioritise workload effectively
  • Experience providing excellent customer service, even in challenging situations
  • Clear and confident written and verbal communication skills
  • Track record of meeting targets or service level agreements
  • Understanding of financial products (desirable)

Join our client's team and be part of a company that resolves thousands of disputes each year. Your role as a Complaint Handler will make a significant impact on the lives of consumers and businesses. Apply now to contribute to an inclusive and customer-focused culture where everyone has the opportunity to succeed and flourish.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.