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Customer Service Advisor

3 months ago

Marston Green, United Kingdom Groomfield Recruitment Ltd Remote Work Freelance Full time

Groomfield Recruitment are looking for 6 Customer Services Co-Ordinators for their client based in Solihull Business Park.

Working Hours:

  • 08:30-17:30 - Monday to Friday

Pay rate:

  • 11.76

Duties:

  • Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
  • Receiving high level of inbound calls.
  • 100+ outbound calls per day
  • Directing calls to the relevant departments with a professional manner.
  • Communicate effectively with customers through various channels, including phone, email, and chat.
  • Maintain accurate and detailed customer records using customer relationship software
  • Collaborate with cross-functional teams to ensure customer satisfaction and problem resolution

Requirements:

  • Previous experience in a customer service role essential
  • Excellent communication skills
  • Proficiency in using Microsoft software packages
  • Experience with 100+ high outbound calls
  • Ability to multitask
  • Strong attention to detail and accuracy

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