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Senior Analyst
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Senior Analyst - Operations Performance & Insight - Crawley
Job details
Salary: Competitive per annum
Hours: 37.5 per week, Monday to Friday
Location: Flexible working with up to 3 days a week in our VHQ, Crawley
Contract: 12 month Fixed Term Contract / Secondment
Closing Date: 5th September 2024
Virgin Atlantic is a purpose led long haul airline. Committed to protecting the planet, whilst bringing the social and economic benefits of connectivity and trade to the destinations and communities we serve. We're on a mission to net zero by 2050, but no airline can tackle the decarbonisation challenge alone. At Virgin Atlantic, we're committed to innovation, pioneering change through partnership, and being transparent in our progress.
In a nutshell Support our Network Operations, local Airport Managers and our central Airports and Clubhouses teams to deliver operational excellence by providing data driven insights, using root cause analysis to produce and present business wide reports and inform indicative future performance and risk analysis using machine learning tools.
Day to day
Identify efficiencies that help us to achieve our business objectives
Produce weekly and monthly performance reports and review packs informing on key trends, root cause analysis and situational context
Using historical performance along with forecasted performance/machine learning - develop our future target setting methodology for monthly, quarterly and yearly targets across Customer and Operations
Produce monthly crew productivity and standby utilisation statistics, developing reports to track historic performance and provide insights to the operations planning team to inform future requirements. Secondly, develop look forward reporting to highlight operational risk and where the Operations Control Centre may need to take action.
Build and populate business wide reporting for the Customer & Operations teams capturing KPI, trends and look forward, sharing weekly and monthly updates to the LT and departmental team updates
Analyse impact of schedule optimisation on operational teams (crewing, airports, engineering) and customer experience (utilising NPS and customer complaint data), providing insight and reports to influence key stakeholders' decisions points throughout the planning process
Work closely with varying stakeholders to take action within our network to drive towards continuous improvement
About you
We are looking for someone with an analytical mind and inclination for problem solving with exceptional attention to detail and lateral thinking ability. Experience with analytics tools such as Power BI is essential. Familiarity with the Dax and M languages is highly desirable, as is a working knowledge of Power Apps development.
You will have experience in:
Identifying/defining new data sources and analysis processes;
Performing in-depth analysis using statistical techniques on large-scale, complex and raw data;
Interpreting data, identifying patterns and trends;
Developing process improvements to enhance overall data quality;
Visualizing data to deliver actionable insight;
Working independently and as part of a team;
Working to time, cost and quality objectives and able to quickly respond to urgent operational needs, reprioritizing work as appropriate
Does this sound like you? If you're energised by this prospect, we'd love to hear from you
Be yourself - Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we've got your individual considerations covered.
