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Salesforce Operations Manager
4 months ago
Location: Fareham/Swindon with hybrid working
The opportunity:
The UK DevOps team is part of the UK Operations and IT function which drives technology delivery and change across the UK business. The DevOps team currently consists of a Mendix Low-code and a Salesforce development and operations capability; a MuleSoft API team and SmartComm digital content team is also being established. The DevOps team has fully embraced new ways of working including Agile, DevOps practices, API-led development, cloud-first, and CI/CD.
You will work as part of the DevOps Salesforce team responsible for the operational and small change software development demands of Zurich’s Salesforce platform across the UK business. You will report to the Salesforce Platform Lead.
Zurich Insurance UK is expanding its DevOps team to meet the increasing demand for digital transformation, API-led application development, Agile delivery, DevOps practices and innovation. The DevOps team is helping the business transform by improving efficiency and by putting the customer at the heart of everything we do via our digital transformation work.
An exciting opportunity has arisen to join the DevOps Salesforce team as the Salesforce Operations (Ops) Manager. You will work in an Agile way alongside the Salesforce Release Manager, Salesforce Solution Leads, Solution Architects, MuleSoft team, SmartComm team, and the wider Salesforce team to ensure the effective management and operation of the Salesforce estate comprising of five Salesforce Orgs, all while learning and growing your skill set.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at the interview about the flexibility you may need.
What will you be doing?
If you want to grow, enhance and mature an expanding team to provide operational support to the Zurich Salesforce enterprise platform, to contribute objective insight and technical expertise to the applications, systems and processes that are transforming Zurich through its online digital services, and mature Salesforce DevOps and Agile practices to deliver increasingly business-focused consultation and support, you could be part of an award-winning and rapidly growing DevOps team.
You will be a seasoned Salesforce Professional with experience in people and stakeholder management, meeting the operational requirements of multiple lines of business, translating defects, incidents and problems into requirements and resolutions. You will be shaping and delivering the highest customer service to over 2000 users, supporting multiple lines of business and across a diverse portfolio of demand. Working along Release Manager, Solution Delivery Managers and Architects you will be part of internal team accountable for delivering value to the business, ensuring stable operation, and future proofed processes.
This opportunity is no ordinary Salesforce Operations Manager role – Zurich has positioned Salesforce as a strategic technology with five Salesforce Orgs covering Service Cloud, Sales Cloud, Industries (Vlocity) and Nonprofit. You will gain a broad range of Salesforce experiences across multiple lines of business, portfolios and projects.
We are looking for enthusiastic, proactive, confident self-starters who thrive in a fast-paced environment to join our highly successful DevOps team.
What are we looking for?
- You will have Salesforce certifications ADM201.
- Experience in people management.
- Experienced in translating business demand into requirements.
- Experience in managing competing demands, from demanding stakeholders in a frenetic environment.
- Have Service Cloud, Sales Cloud and/or Industries (Vlocity) experience.
- Great interpersonal skills, and good written and oral communication skills – being able to talk directly to customers to understand change and configuration requirements.
- Enjoy problem solving and think logically.
- Work collaboratively with the business to turn ambiguity into requirements.
- Contribute to working in a diverse team with diverse backgrounds and skills.
- Take responsibility for a piece of work from start to finish.
- Enjoy providing a supportive environment to growing people and a team to deliver first-class operational and development support.
Desirable:
- Salesforce Certified Advanced Administrator.
- Salesforce Certified Platform Application Builder.
- Experience of using JIRA.
As an inclusive employer, we want to ensure that all candidates feel comfortable and can perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.
We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid
