MQ Support Analyst

3 weeks ago

Edinburgh, United Kingdom NatWest Group Full time

Join us as an MQ Support Analyst

  • You'll be working within our Middleware MQ support team in a large and complex support environment, to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
  • You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
  • This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
  • We're here for our customers whatever the time of day or night, so you'll need to be flexible in working a rotating shift pattern

What you'll do

As an MQ Support Analyst, you’ll be supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You’ll be contributing to and supporting the delivery of a robust production management service for relevant infrastructure platforms.

In addition, you’ll also be providing day-to-day support for the production systems as part of the MQ support team, including certificate renewal and problem solving incidents.

Your role will involve:

  • Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
  • Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
  • Participating in and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
  • Building relationships with platform, domain and relevant cross-domain stakeholders
  • Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations

The skills you'll need

To succeed in this role, you’ll need experience of MQ V5 - 9+, on z/OS and Unix, as well as experience of working with third party vendors and SSL certificates. You’ll also need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration. Experience of IIB ACE running on RedHat Linux and Solaris would be advantageous.

We’ll also look to you to demonstrate:

  • Extensive experience of MQ on mainframe systems and Unix systems
  • Advanced experience of supporting MQ on z/OS
  • Experience supporting MQ systems in a large, complex organisation
  • Knowledge of SSL certificates and AMS certificates as used by MQ
  • An understanding of operational principles
  • Good collaboration and stakeholder management skills

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