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Customer Services Advisor

3 months ago

Motherwell Scotland, United Kingdom Foundever™ Full time
About Us Job Summary

Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and with your drive, we look to create your best moments. Would you like to be a part of a new opportunity, working for the UK's biggest health provider as an inbound customer service advisor? 

 

This is a telephone customer service-based role with Foundever in Maxim Park and your duties will include:

 

  • Dealing with inbound / outbound calls in a quick and timely manner
  • Take ownership of any challenging calls and use appropriate methods to resolve
  • Attention to detail accurately recording and updating client systems
  • Manage and protect customer information, in line with GDPR
  • Pro-actively keep knowledge up to date using online approved training resources in line with campaign needs

 

We can offer you:

 

  • Full time position in office (37.5 hours per week)
  • Paid Training
  • £11.44 per hour, paid monthly
  • 3 month- temporary contract/ possible permanent in future

 

If you don’t have experience, don’t worry We are very experienced at providing very specific training. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary and we do operate in a call centre environment and work 37.5 hours over 7 days, so will need to be flexible.

 

 

At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.

Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.

 

 

If this really interests you and you are attracted to pushing yourself to a great earning potential, then please, apply now and our Recruitment Team will be more than happy to speak with you.

Job Types: Full-time, Temporary contract

Contract length: 3 months

Salary: £11.44 per hour

Benefits:

 

  • Casual dress
  • Employee discount
  • On-site parking

Wagestream

All employees get access to this money management app gives you access to a toolkit of services built around your pay. It can help you to:

  • Use Flexible pay to choose when to get paid throughout the month.
  • Track your shifts, earnings and spending in one place.
  • Build a rainy day pot to reduce financial stress and reward yourself in the future.
  • A Benefits checker to calculate what government support you could be missing out on.
  • Chat to a Financial Coach to get expert guidance about your money.
  • Get discounts on your shopping with Vouchers.

Ability to commute/relocate:

 

  • Motherwell, ML1 4WQ: reliably commute or plan to relocate before starting work (required)

 

Application question(s):

 

  • By submitting your application, you are agreeing to full time work

 

Work Location: In person

Expected start date: August 2024

Primary Job Responsibilities
  • Book/cancel/amend Vaccination Appointments
  • Inbound phone role
  • Find nearest Test Centre for Customer
  • Help with technical issues online
Skills/Knowledge/Abilities
  • Call Center experience a plus
Education Experience Target
  • Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.
Specialized Certifications