Customer Service Advisor

6 months ago


Motherwell, United Kingdom Pertemps Network Group Full time

**Job Description**:
Pertemps are recruiting for a Customer Service Advisor to work with a client based in Eurocentral Lanarkshire on a temporary basis.

**Start Date**:ASAP
**Contract Length**:End of October initially
**Pay Rate**:£12.17 (plus shift allowance £14.48p/h)
**Location**: Eurocentral, North Lanarkshire (ML1)
**Hours**: Monday to Friday
- shift rotation
**Shift Rotation**:1 week working 08:00-16:00 1 week working 14:00-22:00
**A Basic Disclosure Scotland will be required if successful**

**Key Responsibilities**:

- Ensure the accurate and complete recording of information for all customer calls.
- To pass enquiries/complaints made to the Contact Centre to the appropriate person/team for action, quickly and efficiently and in accordance with procedure.
- To undertake basic regulatory support tasks
- To ensure all calls are recorded accurately and are processed in line with current procedures.
- To assist in the management of databases and other records by recording, inputting, and maintaining specific information relating to the duties of the Contact Centre
- To liaise with both external and internal contacts as appropriate in relation to the nature and type of enquiries received.
- Data Entry tasks

**Essential Skills**:

- Previous customer service experience
- Excellent communication skills
- Experience of working in a fast-paced environment
- Excellent organisation and time management skills
- Strong attention to detail to ensure accuracy

Please submit your CV today to be considered for this opportunity



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