Aftersales Advisor

**Job details**:
**General information**:
**Reference **:000081**Salary**:
JOB 40

**Vacancy details**:
**Job Title**:
Aftersales Advisor

**Contract type**:
Full Time

**The Opportunity**:
**Aftersales Advisor - Peter Vardy**

**Eurocentral, Motherwell**

**£NMW + Bonus + Excellent benefits**

**40hrs per week**

**Shifts between 8am-6pm Monday to Friday, 1 in 3 Saturdays**

Peter Vardy Ltd is a young, innovative, and fast paced, family run company - here to push boundaries to ensure we remain the best at what we do - selling cars. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.

Our Aftersales Contact Centre based at our head office in Eurocentral is busier than ever. Therefore, we are looking for an Aftersales Advisors to join the team on a full time permanent basis. We are looking for you to have a customer service background and / or similar relevant experience along with outstanding communication skills and IT Literacy skills. Contact Centre experience is preferred but by no means essential.

**What you will do**:

- Assisting customers with all aspects of aftersales
- Listen to customer concerns and service requests, ensuring a clear understanding of their
needs.
- Provide exceptional customer service by addressing inquiries, explaining services, and
managing expectations.
- Deal with inbound calls from customers looking to book appointments for service, MOT and
recall / warranty work
- Make outbound calls to customers informing them their vehicle is due service, MOT or recall
/ warranty work.
- Schedule service appointments efficiently, taking into consideration technician availability
and customer preferences.
- Confirm appointments with customers and provide relevant information regarding drop-off
and pick-up procedures.
- Create and maintain accurate service records, including vehicle information, repair history,
and customer preferences.
- Assist in preparing estimates for service work and obtaining necessary approvals from
customers.
- Collaborate with the service team at our sites to maintain high-quality work standards.
- Identify opportunities to upsell services, maintenance packages, or additional products.
- Provide customers with information about service promotions and benefits.

**What you will need**:

- Proven experience in a customer service role, preferably within the automotive industry.
- Call/Contact Centre experience highly advantageous
- Strong communication and interpersonal skills.
- Knowledge of automotive systems and basic technical terminology.
- Computer proficiency for scheduling and record-keeping.
- Ability to work in a fast-paced environment and handle customer inquiries effectively.
- Sales and negotiation skills are a plus.

**What's in it for you**:
Net Better Off is our Benefits and Reward programme which is designed to support our colleagues in four core wellbeing areas, Mental, Physical, Community and Financial - its the Peter Vardy difference
- 30 days holiday rising with length of service
- Excellent earning potential, your in control
- World class training delivered by the PV Academy to enhance your career
- Employee discounts & lease cars options through the PV Cares scheme
- High Flyer Incentives - would you like to win a trip to Vegas?
- Generous Colleague Referral Scheme
- Subsided uniform provided
- Pension & Life Assurance
- Enhanced maternity & paternity leave
- Access to the PV Wellbeing Centre - MOT & In house counselling services

**Colleague events - Family Fun Day, Annual ball Christmas party - yes we like to have fun If you would love to be part of our Peter Vardy family, please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.**

**Peter Vardy is an equal opportunities employer. Everyone is welcome here, as long as you have the drive and passion to succeed, then we would love to hear from you.**

**Vacancy location**:
**Location**:
Scotland, Motherwell, Vardy Central

**Requester**:
**Employment Details**:
**Contract hours**:
40.00

**Benefits**:
NBO