Customer Service Advisor

2 weeks ago

Motherwell, United Kingdom Policy Expert Full time

**The Opportunity**

Customer Service Advisor

Salary - £21,000 uplifted to £22,000 after 1 year.

Hours - 8 hr shift - Monday to Friday - Weekend Availability ( Our office is open Monday - Friday 8am - 7.15pm and Saturday 9am - 1pm, so we have various shifts across these hours )

**Why Policy Expert?**

Policy Expert launched in 2011 with a vision to change the insurance market and put people first. We’ve quickly grown from strength to strength to become one of the top 10-home insurers in the UK. We celebrate being the most successful entrant into the home insurance market for the past 20-years.

We're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Policy Expert a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people.

**What is the secret behind our award-winning customer service?**

It’s quite simply our people.

They are talented, driven and motivated to always provide our customer with a best-in-class experience each and every time.

We empower our colleagues to be human and build relationships to ensure our customers have an individual conversation.

Today, we insure over 1 million home and car insurance customers across the UK.

We are avid investors in people, as such we are proud of having a score of 4.8 out of 5 stars on Glassdoor (voted by our employees).

Don’t worry if you haven’t worked in insurance before as our structured induction programme and ongoing training will ensure you have the information and skills to kick start your new career, what we ask from you is the willingness and enthusiasm to learn and succeed.

**What you will be doing**

You will be providing an industry leading, customer-focused and professional service to our customers while delivering and exceeding customer-centric and key performance indicators (KPIs). You will customers in their queries, championing the Policy Expert brand through both inbound and outbound calls, online communication providing a top-level service to all Policy Expert customers.

The primary focus for this role is to create an exceptional customer journey by confidently supporting them to obtain quotations and policies for various insurance products. This will include:

- Proactively handle telephone calls from customers who have queries relating to their insurance policy.
- Confidently up-sell additional products to our customers
- Leading the high expectations and standards of our Customer Service within Policy Expert.
- Effectively manage and resolve complaints.
- Handle a high volume of telephone calls from customers who wish to make an adjustment to their insurance policy mid-term.
- Manage a volume of cancellation requests by accurately cancelling insurance policies within the expected timescales.
- Managing a high volume of calls from customers who have queries relating to their insurance payment and direct debit details.
- Contact customers who have defaulted with payments on their policy and confidently negotiating for a positive outcome
- Ensure workloads are completed and delivered by required deadlines and to the required quality standard working in line with FCA compliance and best practice.
- Ensure existing information held is accurate.
- Ensure that you maintain an up-to-date knowledge of our products, processes, and industry developments.
- Driving better customer experience seeking first contact resolution where possible, navigating customer interactions in a friendly, empathetic, efficient manner.

**How we will reward you**
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Access to professionally recognised qualifications with the Chartered Institute of Insurance.

**Benefits**:

- Casual dress
- Company events
- Company pension
- Referral programme
- Wellness programme
- Enhanced Maternity Benefits

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: In person

  • Customer Service Advisor

    4 weeks ago

    Motherwell, United Kingdom Foundever Full time

    **Maxim** Our buzzing and modern Call Centre opened in 2018, since then we have continued to grow from strength to strength. Working with some of the most recognisable leading brands in the UK. We are proud of the team we have and the inclusive culture they help us create. As we grow so do our people and we pride ourselves on what we can offer. We are...

  • Customer Service Advisor

    2 weeks ago

    Motherwell, United Kingdom Foundever Full time

    **Maxim** Our buzzing and modern Call Centre opened in 2018, since then we have continued to grow from strength to strength. Working with some of the most recognisable leading brands in the UK. We are proud of the team we have and the inclusive culture they help us create. As we grow so do our people and we pride ourselves on what we can offer. We are...

  • Customer Service Advisor

    3 weeks ago

    Motherwell, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Motherwell** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a...

  • Customer Service Advisor

    3 weeks ago

    Motherwell, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Motherwell** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...

  • Customer Service/retention Advisors

    3 weeks ago

    Motherwell, United Kingdom Foundever Full time

    **Foundever ®** We are looking for Customer Service Advisors to join our Motherwell, Scotland team! Your working life is how you spend a large proportion of your time. Why not spend it realising your potential as a Customer Service Representative? At **Foundever **we focus on you and with your drive, we look to **create your best moments.** Are you a...

  • Customer Service/retention Advisors

    2 weeks ago

    Motherwell, United Kingdom Foundever Full time

    **Foundever ®** We are looking for Customer Service Advisors to join our Motherwell, Scotland team! Your working life is how you spend a large proportion of your time. Why not spend it realising your potential as a Customer Service Representative? At **Foundever **we focus on you and with your drive, we look to **create your best moments.** Are you a...

  • Customer Service Advisor

    2 weeks ago

    Motherwell, United Kingdom Evanshalshaw Ford Full time

    **Customer Service Advisor** **Location: Ford Motherwell (Weekend's Only)** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s...

  • Customer Service Advisor

    2 weeks ago

    Motherwell, United Kingdom Search Consultancy Full time

    **About this role**: **Contract -** Temp to perm **Pay -** £12.90 to £12.90 per hour **Hours - **Monday-Friday Your role as Customer Service Sales Advisor will be to provide first class service to customer. This will be via inbound calls from customers looking to place an order as well as up selling products and achieving monthly...

  • Customer Service Advisor

    2 weeks ago

    Motherwell, United Kingdom AK Recruitment Ltd Full time

    AK Recruitment are recruiting for Customer Service Advisors for our client in the Euro Central area. Typical daily duties involve but are not limited to: - Answering incoming calls and making outbound calls relating to hire orders and retail orders - Investigate and resolve stock shortages issues and ensure all orders are completed on time - Answer live...

  • Customer Service Advisor

    2 weeks ago

    Motherwell, United Kingdom Foundever Full time

    **Foundever**: **Are you are hard worker that doesn’t shy away from a challenge, or just simply wants to try a new opportunity? Then we want to hear from you!** Our family friendly working hours range between **8:00-18:00 Monday to Friday**. Saturday working between 8:00-14:00 once every 7 weeks **(No late nights or Sundays).** We are looking for...

  • Customer Service Advisor

    1 week ago

    Motherwell, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are recruiting for a Customer Service Advisor to work with a client based in Eurocentral Lanarkshire on a temporary basis. **Start Date**:ASAP **Contract Length**:End of October initially **Pay Rate**:£12.17 (plus shift allowance £14.48p/h) **Location**: Eurocentral, North Lanarkshire (ML1) **Hours**: Monday to Friday - shift...

  • Customer Service Advisor

    3 weeks ago

    Motherwell, United Kingdom AK Recruitment Ltd Full time

    AK Recruitment are recruiting for Customer Service Advisors for our client in the Euro Central area. Typical daily duties involve but are not limited to: - Answering incoming calls and making outbound calls relating to hire orders and retail orders - Investigate and resolve stock shortages issues and ensure all orders are completed on time - Answer live...

  • Service Advisor

    1 week ago

    Motherwell, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Ford Motherwell** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Customer Services Advisor

    3 weeks ago

    Motherwell, United Kingdom Foundever Full time

    Customer Services Advisor Req ID#: 385857 Motherwell, Scotland, Maxim, GB Job Description: About UsJob SummaryYour working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and with your drive, we look to create your best moments. Would you like to be a part of a new...

  • Customer Services Advisor

    1 week ago

    Motherwell, United Kingdom Foundever Full time

    Customer Services Advisor Req ID#: 385857 Motherwell, Scotland, Maxim, GB Job Description: About UsJob SummaryYour working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and with your drive, we look to create your best moments. Would you like to be a part of a new...

  • Customer Services Advisor

    2 weeks ago

    Motherwell, United Kingdom Foundever Full time

    Customer Services Advisor Req ID#: 385857 Motherwell, Scotland, Maxim, GB Job Description: About UsJob SummaryYour working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and with your drive, we look to create your best moments. Would you like to be a part of a new...

  • Customer Services Advisor

    13 hours ago

    Motherwell, North Lanarkshire, United Kingdom Foundever Full time

    Customer Services Advisor Req ID#: Motherwell, Scotland, Maxim, GB Job Description: About UsJob SummaryYour working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and with your drive, we look to create your best moments. Would you like to be a part of a new opportunity,...

  • Service Advisor

    7 days ago

    Motherwell, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor** **Evans Halshaw Ford Motherwell** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    2 days ago

    Motherwell, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor** **Evans Halshaw Ford Motherwell** **Competitive salary with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Customer Service Advisor

    3 weeks ago

    Motherwell, United Kingdom Policy Expert Full time

    **The Opportunity** Customer Service Advisor Salary - £21,000 uplifted to £22,000 after 1 year. Hours - 8 hr shift - Monday to Friday - Weekend Availability ( Our office is open Monday - Friday 8am - 7.15pm and Saturday 9am - 1pm, so we have various shifts across these hours ) **Why Policy Expert?** Policy Expert launched in 2011 with a vision to...