Account Manager
4 weeks ago
THE ROLE
Manage all commercial aspects of an assigned portfolio of customer accountsProvide front-end interface to customer for order handling while coordinate with Operation team on the back-end to ensure on-time deliveries of ordersMaximize sales revenue existing accounts.Liaise with relevant departments to ensure financial health of each account by monitoring its profitability, inventory levels, credit exposure and payments and action plans to drive for necessary improvementsGuarantee high customer satisfaction by driving Operations team to consistently meet target for on-time delivery and quality, as well as additional customer-designated KPI'sConduct quarterly business reviews against account-related agreementsPrepare quotations for new projects and lead the commercial/contractual negotiations to secure the projectsDevelop the long-term account strategiesProvide input to senior management for capabilities and capacity development direction to meet the accounts needs
Skills and Experience
Minimum 5 years working experience in Account Management or related positions in EMSGood understanding on the delivery requirements for all relevant market sector customers. Proactively manage the necessary material and production plans to avoid customer line-down situationsGood grasp on commercial details, with ability to conduct profitability, ROI and SWOT analysisHave the ability to develop a team and understand training requirements as the company continues to growGood organisational skillsComfortable when communicating and presenting to customers be it new or existingConversant with ISO9001 & AS9100
Salary
£48k to £52k dependant on experience + discretionary annual bonus
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