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Aftersales Support

3 months ago

Chesterfield, United Kingdom Biffa Ltd Full time

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ colleagues around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. That is why we're the UK's No. 1 choice for business waste management.

Help us make a difference as a Aftersales Support Executive in Barlborough.

A quick look at the role.

Based at our offices at Barlborough the role is to support processes such as the end to end eCommerce sales, contract chasing, credit and contract referral and general after sales actions.

Why it's an opportunity not to be wasted.

  • You will be tasked to support Aftersales for SME sales over several platforms including our Ecommerce functionality.
  • You will manage and maintain a pipeline to generate profitable new business growth, explore and identify customer needs to offer a consultative sales approach for all potential new customers, whilst delivering an excellent standard of customer service at all times.
  • Being the vital point of contact for new customers to complete the sales process ensuring a smooth start to the customer journey whilst maintaining compliance.
  • Any other Aftersales Support duties required.

Requirements

Here's what we require:

  • To be customer focused and empathetic to customer needs.
  • Exceptional ability to communicate effectively, both verbally and written.
  • Have the ability to plan, organise and prioritise.
  • Have the ability to keep strict deadlines.
  • To be able to act with integrity, demonstrating respect for colleagues, maintaining confidentiality and business focus.
  • Have the ability to work in fast paced environment, show resilience and can work under pressure.
  • Great negotiation skills.
  • Is tenacious to resolve customer queries in a timely manner
  • Proficient in Microsoft Office packages (Word, Excel, Outlook, Teams)
  • Experience in a fast-paced customer service or sales environment - desirable.

Benefits

And here's why you'll love it at Biffa.

  • Competitive salary £21,500
  • 37.5 hours a week
  • Ongoing career development, training and coaching - Because if you don't grow, we don't grow.
  • Generous pension scheme.
  • Retail and leisure discounts.
  • Holiday and travel discounts.
  • Life cover.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.