Claims Manager EMEA

Found in: beBee S GB - 3 weeks ago

London, United Kingdom Scor Full time
Job Description

The role

To provide an efficient and effective claims service, which meets the identified needs of customers, whilst supporting the business plan by handling and coordinating to the highest technical standard claim-related duties, in order to achieve for cedants and the Company the most cost-effective settlement of those claims consistent with SCOR's claims handling philosophy and our customer focused approach.

Assist in the creation of an "optimal" Claims organisation, building on the resources in the network of Hubs in order to create a market leading service proposition to both external clients and internal stakeholders.

As a member of SCOR Global P&C's worldwide Claims Department the Claims Manager will:
  • Manage a portfolio of reinsurance treaty claims from business predominantly underwritten within our Middle East & African Treaty Division. Business will include an established property, construction and motor treaty book and the role will include the claims adjustment and oversight of a number of losses under both proportional and excess reinsurance contracts.
  • Assist the Head of London & MEA Treaty Claims in the delivery of SCORs claims strategy and service for the Middle East and Arifca treaty portfolio emanating from the EMEA Treaty Division.Support the Head of London & MEA Treaty Claims in the handling of a largest and most complex losses as required and appropriate.
  • Support the EMEA Treaty Division Client Engagement Plan, by completing a number of clients visits and audits required on an annual basis.


Responsibilities

Key duties and responsibilities
  • Evaluating, developing, reporting on, and resolving complex and/or higher value individual claims, ensuring Underwriters are advised of any contractual/legal issues
  • Approving financial transactions on claims within the individuals authority
  • Comply with the reporting and control duties towards effective Claims Management.
  • Deliver on the division's annual client engagement plan both locally and on major accounts, to support the underwriting & actuarial reserving process within EMEA Treaty Division.
  • Anticipate client needs and expectations and deliver superior customer service
  • Collaborating and assisting in account management, including the regular engagement with clients, often working alongside other senior internal stakeholders
  • Analyse loss development in the portfolio, through the review of claims MI reports and assist in the development and implementation of plans to improve results
  • Work effectively with others within the Claims Department, particularly with other Claim Experts, the Major Loss and Closing Team and Technical Administration unit, to ensure prompt turnaround and response to clients
  • Work closely and effectively with other internal stakeholders including Underwriters and Actuarial, providing support and insight when required and appropriate
  • Liaise and support the claims departments in other SCOR EMEA hubs/branches as required and appropriate
  • Keep abreast of claim and industry developments/trends to maintain a high level of expertise
  • Assist in the monitoring of potential exposures ('watchlist claims') and reviewing appropriateness of historical reserves ('statics')
  • Review clauses and wordings in co-operation with Underwriting and the Legal Department
  • Demonstrate commitment for achieving team and department objectives and adjust work activities accordingly
  • Coach, mentor and assist in the training of more junior claim staff where appropriate
  • Participate in projects as required
  • Manage company resources responsibly and effectively


Qualifications

Required experience & competencies

Experience
  • Senior insurance/reinsurance claims handling professional
  • Extensive experience of the markets and practices within responsibility
  • Experience of managing a portfolio of complex claims within assigned business areas
  • Excellent technical experience of property and construction claims, and good network of third party experts
  • Demonstrate high level of technical competence in the managing and evaluation of claims
  • Knowledge of insurance regulation and legislation across affected jurisdictions


Competencies
  • Excellent knowledge of legal principles, policy wordings and insurance market practice relevant to the management, handling and reserving of claims
  • Good IT skills including Word, Excel and Power Point
  • Good knowledge of Claims MI reports and performance dashboards (Qlikview or Tableau)
  • Excellent interpersonal and communication skills
  • Trustworthy, honest, with high ethical and personal standards
  • Outcome focused, self-motivated, enthusiastic and energetic
  • Preferable candidate will be able to speak French


Required Education
  • University degree or equivalent further educational qualification from a recognised university or college or alternatively, solid working experience in the industry;
  • Relevant professional qualification (preferred but not essential);
  • Further vocational training as appropriate


About Us

SCOR, the 4th largest reinsurer in the world, provides insurance companies with a diversified and innovative range of solutions and services to control and manage risk. Leveraging experience and expertise to deliver "The Art & Science of Risk", SCOR provides cutting-edge financial solutions, analytics tools and services in all areas related to risk - from Life & Health and Property & Casualty insurance to Investments. Our specialized teams operate in over 160 countries, fostering long-term relationships with clients.

In order to provide our clients with a broad range of innovative reinsurance solutions, SCOR pursues an underwriting policy that is founded on profitability and supported by effective risk management strategy and a prudent investment policy. This approach allows us to offer clients an optimum level of security, to create value for shareholders, and to contribute to the welfare and resilience of society by helping to protect insureds against the risks they face.

At SCOR, we believe that employing people from different backgrounds and ensuring inclusivity is a major driving force for the success of the Group. We are committed to fostering a work environment in which all employees are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to SCOR's success.

  • Claims Manager EMEA

    Found in: beBee jobs GB - 3 weeks ago

    London, Greater London, United Kingdom Scor Full time

    Job DescriptionThe role To provide an efficient and effective claims service, which meets the identified needs of customers, whilst supporting the business plan by handling and coordinating to the highest technical standard claim-related duties, in order to achieve for cedants and the Company the most cost-effective settlement of those claims consistent with...

  • Claims Operations Manager

    2 days ago

    London, United Kingdom Claims Recruitment Services Full time

    **Claims Operations Manager** **London** **Competitive Salary** We are currently recruiting for a Claims Operations Manager on behalf of our client, a highly regarded Lloyd's Syndicate and (re)insurer with an excellent reputation within the market. **Key Responsibilities** - Support the Head of Claims by contributing to claims strategies and the...

  • Senior Claims Adjuster

    Found in: Talent UK C2 - 5 days ago

    London, United Kingdom SCOR Full time

    Whilst the reporting line will be to the Head of EMEA Portfolio Claims, to whom they will provide support as needed, SCOR operates a matrix management operating model so liaison with all key stakeholders is essential.As a Senior Claims Adjuster, you will proactively manage, to conclusion, claims within your remit, and where applicable, lead any co-insurance...

  • Senior Claims Adjuster

    4 days ago

    London, United Kingdom SCOR Full time

    Whilst the reporting line will be to the Head of EMEA Portfolio Claims, to whom they will provide support as needed, SCOR operates a matrix management operating model so liaison with all key stakeholders is essential. As a Senior Claims Adjuster, you will proactively manage, to conclusion, claims within your remit, and where applicable, lead any...

  • Senior Claims Adjuster

    6 days ago

    London, United Kingdom Claims Recruitment Services Full time

    **Senior Claims Adjuster** **London** **Competitive Salary + Excellent Benefits** We are recruiting for a Senior Claims Adjuster on behalf of our client, a very well established and highly regarded Lloyd’s Syndicate/(Re)insurance company, with an excellent reputation in the London/Lloyd’s and global markets. The key purpose of the role is to handle a...

  • Claims Operations Technician

    4 days ago

    London, United Kingdom Claims Recruitment Services Full time

    **Claims Operations Technician** **London** **£35,000 to £40,000 + Excellent Benefits** We are currently recruiting for a Claims Operations Technician on behalf of our client, an exciting insurer based in the heart of the city. **Key Responsibilities** - Receiving policy, premium and claim bordereaux from providers, processing in accordance with...

  • Motor Claims Handler

    6 days ago

    London, United Kingdom Claims Recruitment Services Full time

    **Motor Claims Handler** **London** **Competitive Salary** We are currently recruiting for a Motor Claims Handler on behalf of our client, a highly regarded claims management company. This role incorporates flexible working. **Key Requirements** - Excellent organisation and communication skills. - Strong numerical and analytical skills. **Keywords**:...

  • Claims Accounts Assistant

    2 days ago

    London, United Kingdom Claims Recruitment Services Full time

    **Claims Accounts Assistant** **London** **Competitive Salary** We are currently recruiting for a Claims Accounts Assistant on behalf of our client, a highly regarded claims management company. This role incorporates flexible working. **Key Responsibilities** - Dealing with unresolved payment balances on claims files. - Creating payment and invoice...

  • Insurance Claims Administrator

    3 days ago

    London, United Kingdom SiS Claims Ltd Full time

    **About us** We are professional, agile, customer-centric, and our goal is to provide an excellent level of service to our insurance clients and their policyholders. We are a specialist, independent Claims Management company acting on behalf of a number of Lloyd's Syndicates and Company insurers in London. We work primarily remotely but have an office for...

  • Liability Claims Adjuster

    3 days ago

    London, United Kingdom Claims Recruitment Services Full time

    **Liability Claims Adjuster** **London** **£50,000 + Excellent Benefits** We are currently recruiting for a Liability Claims Adjuster on behalf of our client, an exciting insurer based in the heart of the city. Our client is ahead of the curve when it comes to smart and flexible working, whether from home or in the office. The claims will be varied,...

  • Property Claims Team Manager

    7 days ago

    London, United Kingdom Exchange Street Claims ltd Full time

    Property Claims Manager / Operational Lead (CD-47) someone who has experience in property claims, managing internal and external stakeholders effectively, can work in a fast paced, ever-changing environment and looks for opportunities to problem solve and improve service. This is a great opportunity for the right person looking to take the next step in...

  • Senior Claims Adjuster, Energy

    4 days ago

    London, United Kingdom Claims Recruitment Services Full time

    **Senior Claims Adjuster, Energy & Construction** **London** **Negotiable Salary + Excellent Benefits** We are currently recruiting for a Senior Claims Adjuster on behalf of our client, a highly regarded London Market insurer with an excellent reputation. **Key Responsibilities** - Resolve high exposure, complex Energy & Construction claims, ensuring...

  • EMEA Finance Director

    3 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Company Description Colliers is a leading diversified professional services and investment management company. With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors. We are at the forefront of the real estate...

  • Property Claims Team Manager

    3 days ago

    London, United Kingdom Exchange Street Claims ltd Full time

    Property Claims Team Manager / Operations Manager (CD-134) Our client is looking for a Property Claims Operations Manager; someone who has experience in property claims, managing internal and external stakeholders effectively, can work in a fast paced, ever-changing environment and looks for opportunities to problem solve and improve service. This is a...

  • EMEA Finance Director

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Job DescriptionColliers is seeking a collaborative Finance Director to lead our financial operations across the EMEA region. This role involves strategic partnership with the EMEA CFO, providing pivotal financial insights, analysis, and guidance to enhance business performance. The successful candidate will collaborate with senior management, business...

  • Property Claims Team Manager

    3 days ago

    London, United Kingdom Exchange Street Claims ltd Full time

    Property Claims Team Manager / Operations Manager (CD-134) Our client is looking for a Property Claims Operations Manager; someone who has experience in property claims, managing internal and external stakeholders effectively, can work in a fast paced, ever-changing environment and looks for opportunities to problem solve and improve service. This is a...

  • EMEA SAP Product Manager

    Found in: Talent UK C2 - 3 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Job DescriptionThe EMEA SAP Product Manager is essential in enhancing and supporting the SAP SuccessFactors Platform (including SAP S/4 HANA and other integrations like Concur and Salesforce CRM). This role oversees all technical aspects of the SAP platform during live service and manages integrations to ensure seamless data flow and system functionality...

  • EMEA Service Transition Lead

    Found in: Talent UK C2 - 2 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Job DescriptionWe are seeking a Service Transition Lead to oversee the seamless rollout and operational integration of Colliers’ SAP SuccessFactors Platform across the EMEA region. This strategic role is crucial for managing the transition of services into full-scale operations, ensuring operational readiness, minimising risks, and maintaining continuous...

  • Emea Enterprise Data Steward

    2 days ago

    London, United Kingdom Colliers International EMEA Full time

    **Company Description** Colliers is a leading diversified professional services and investment management company. With operations in 67 countries, our more than 15,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors. We are at the forefront of the real...

  • Marketing Operations Specialist, Aws Emea Marketing

    4 days ago

    London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    Experience in professional non-internship marketing - Experience using data and metrics to drive improvements - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience building and optimizing multiple, simultaneous marketing campaigns - Experience managing or working within cross-functional marketing and creative...