Claims Operations Manager

1 month ago


London, United Kingdom Claims Recruitment Services Full time

**Claims Operations Manager**

**London**

**Competitive Salary**

We are currently recruiting for a Claims Operations Manager on behalf of our client, a highly regarded Lloyd's Syndicate and (re)insurer with an excellent reputation within the market.

**Key Responsibilities**
- Support the Head of Claims by contributing to claims strategies and the underpinning of infrastructure.
- Management, oversight and performance management of delegated claims arrangements, including outsourcing, panels, experts and TPAs, as well as loss funds.
- Ensure high performance of the claims workflow system, interact with the System Developer, and oversee / deliver enhancements.
- Monitor and ensure data quality and data reconciliations, including events codes, etc.
- Oversight of exception reporting, internal peer review and internal/external audit.
- Drive the performance of the claims team, ensuring the good health of the function through data analytics, MI, SLAs and KPIs.
- Production of weekly/monthly claims team reporting and packs.
- Work with internal stakeholders and business functions, such as Underwriting, Compliance, Risk and Audit.
- Focus on customer outcomes and managing complaints.
- Ensure all claims risk controls are satisfied in conjunction with the Head of Claims.

**Key Requirements**
- Proven operational claims experience within the Lloyd’s / London Market, including strong management and leadership skills i.e. delegation.
- Experience with co-ordination, reporting and management of large CAT events.
- Awareness of regulatory requirements around claims management in the London (re)insurance market, including delegated authorities.
- Strong knowledge of the legal system in England & Wales and the USA.
- Excellent communication skills, including the ability to effectively influence and build relationships with internal and external stakeholders.
- Excellent working knowledge and understanding of best practices in claims operations, processes and the use of claims systems, metrics, KPIs/SLAs and technology.

**Keywords**:Claims Operations Manager; Delegated Claims; Claims Data Analytics; Claims MI; London Market; Lloyd's Market; Lloyd's Syndicate



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