Claims Operations Technician
2 weeks ago
**Claims Operations Technician**
**London**
**£35,000 to £40,000 + Excellent Benefits**
We are currently recruiting for a Claims Operations Technician on behalf of our client, an exciting insurer based in the heart of the city.
**Key Responsibilities**
- Receiving policy, premium and claim bordereaux from providers, processing in accordance with company guidelines.
- Preparing statements to submit to reinsurers, resolving/escalating any queries.
- Liaising with MGAs, reinsurers and the Credit Control team to manage cash settlements.
- Initiating claims escrow fund set up and managing closure.
- Management and reconciliation of monthly outsourced claims escrow funds.
- Cashflow management of outsourced premiums and claims.
- Creating and updating operational process manuals and other procedure documentation.
- Assisting with the documentation, maintenance and monitoring of compliance and governance initiatives.
- Supporting the Technical Claims teams to review SLA compliance and to meet internal and external audit requirements.
**Key Requirements**
- Previous experience in a similar operational role within Insurance, including experience of reconciling escrow accounts to claims bordereaux booking.
- Premium processing experience preferable.
- Excellent analytical and problem-solving skills, including strong attention to detail.
- Strong interpersonal and communication skills, both written and verbal.
- Excellent people management and motivation skills.
- Good systems knowledge, experience of using systems to evaluate data.
**Keywords**: Claims Operations; Claims Operations Technician; Claims Operations Advisor; Claims Operations Assistant; Claims Bordereaux; Escrow;
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