Claims Operations Technician

4 weeks ago


London, United Kingdom MW Appointments Full time

Job: Claims Operations Technician

**Salary**: £35,000

Location: London

A leading Insurance company is looking for a Claims Ops Technician to carry out activities that support the day-to-day operational activities of the Claims Department.

Key Responsibilities:

- Facilitate and support the management of offshored processes (e.g. FNOL, payment requisitions, financial updates, third party fee payments, sanction checks, claim history reporting, bordereaux processing etc.).
- Support the oversight of third-party business partners and the monitoring of outsource contracts (e.g. DXC Delegated Lead Claims, Express Bordereaux and Static Claims).
- Provide operational support and guidance to Claim Handlers and work to resolve queries.
- Assign Event Coding and process exceptional Syndicate Claims Messages (SCM's) and Underwriting Syndicate Messages (USM's) that are referred onshore by the Offshore Team.
- Ensure data quality and record accurate information in accord with strict Company deadlines
- Activity to be performed in compliance with Company policy, procedures and regulatory requirements.
- Promptly notify relevant parties of any perceived risks or failures to existing activity or control measures.
- Develop detailed understanding and usage of internal and market systems (e.g. DOCOsoft, IRIS, RiskWrite, CRS, ECF2 and IMR).
- Support the ongoing development of the Claims function to drive continuous process improvement and operational efficiency.

Key Skills/ Experience:

- Previous experience working within a Lloyd's, London Market Insurer and/or Claims Operations function is an advantage, but not essential.
- Intermediate to advanced Excel, MS Outlook, Word and PowerPoint.
- Ability to present information in a clear and concise fashion relevant to the audience
- Numerate, analytical and solution focused, working to deadlines
- Excellent verbal and written communication
- Excellent interpersonal skills with the ability to build effective relationships
- Ability to multi task and manage conflicting priorities to tight time lines
- Willing to assist and support colleagues

REF: 9109

MW Appointments is acting as an Employment Agency in relation to this vacancy.



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