Guest Experience Expert

4 days ago

Slough, United Kingdom Marriott International Full time
Job Number 24114478
Job Category Rooms & Guest Services Operations
Location Delta Hotels Heathrow Windsor, Ditton Road, Langley, Slough, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Explore our very big world

We are looking for true people person who can delight and wow our customers from the moment they walk in to the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver seamless service for our guests night and day. In this role you will be a key player in helping our guests make the most of their stay whilst performing assigned audit functions. You will also work closely with the night supervisor and manager to ensure effective operation of the night emergency plans. You need to be someone with great customer service skills and who is an inclusive, thoughtful and positive team player.

What you'll be doing
  • Complete a check lists thoroughly and correctly on a nightly basis.
  • General Front Desk responsibilities including check in/check out, customer service, answering phones, providing guests with information etc.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Be aware of all accounting and auditing practices relevant to the front office
  • Maintain a strong presence on the front desk at peak times if on night reception, and to support the night reception if on audit when necessary
  • Be proactive in carrying out tasks and checklists
  • Carry out work delegated by the Night Managers efficiently and correctly on a timely basis
  • Strong focus on safety and security
  • Assist the Night Manager with walk in situations where appropriate
  • Attend relevant meetings where possible, and to offer ideas and suggestions for improvement
  • Help in achieving and maintaining relations between days and nights

What we're looking for
  • Previous experience working within a hotel Front Office or similar customer service environment essential
  • Knowledge of Opera PMS is preferable
  • Night worker experience preferred
  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active, reliable and flexible
  • Great conversational skills and teamwork-oriented
  • Positive outlook

This is a full time position (40 hours per week) working night shifts.

Rewards for work, benefits for your lifestyle

You'll be supported in and out of the workplace through:
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Learning and development opportunities
  • Recognition programs
  • Wellbeing programs
  • Encouraging management
  • Team-spirited colleagues
  • Free gym membership, meals on duty and car parking

Simple Made Perfect

At Delta Hotels by Marriott™ Heathrow Windsor we create a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of frequent traveller in mind. Guests benefit from services and amenities that provide smart value including fast free Wi-Fi and complementary bottled water each day. By focusing on the details that truly matter, we can make them perfect - welcome to Simple made Perfect; Delta Hotels by Marriott Heathrow Windsor, positioned perfectly between London Heathrow Airport and historic Windsor. A fluid transition between exploration and historical culture. Guests can rejuvenate after a busy day at work or play in our state-of-the-art fitness centre. We offer a selection of diverse dining options, international dishes served at our restaurant, and casual bar snacks in the lounge. Those wishing to host a special event can take advantage of our personalized event services and choose a venue that can hold up to 400 guests.

What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world. Opening doors to a world of opportunity.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Guest Experience Expert

    1 month ago

    Slough, Slough, United Kingdom Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management Explore our very big world We are looking for true people person who can delight and wow our customers from the moment...

  • Receptionist / Guest Experience Expert

    4 weeks ago

    Slough, United Kingdom Delta Hotels by Marriott Heathrow Windsor Full time

    **Explore our very big world** **What you’ll be doing** - Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests. - Run shifts, assisting other employees to ensure prompt guest service. - Assist the Front Office Manager in administering front...

  • Casual Guest Experience Expert

    2 weeks ago

    Slough, Slough, United Kingdom Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementExplore our very big worldWhat you'll be doing Greet guests with a warm welcome on arrival and bid them a fond farewell...

  • Casual Guest Experience Expert

    3 weeks ago

    Slough, United Kingdom Marriott International, Inc Full time

    **Job Number** 24068185 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Explore our very big world** **What you’ll be doing** - Greet...

  • Guest Experience Expert

    4 weeks ago

    Slough, United Kingdom Marriott International Full time

    Explore our very big world We are looking for true people person who can delight and wow our customers from the moment they walk in to the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver seamless service for our guests night and day. In this role you will be a key player in helping our...

  • Guest Experience Expert- Night Auditor

    2 weeks ago

    Slough, United Kingdom Delta Hotels by Marriott Heathrow Windsor Full time

    **Explore our very big world** **What you’ll be doing** - Complete a check lists thoroughly and correctly on a nightly basis. - General Front Desk responsibilities including check in/check out, customer service, answering phones, providing guests with information etc. - Anticipate guests' service needs, including asking questions of guests to better...

  • Guest Arrival Expert

    2 weeks ago

    Slough, Slough, United Kingdom Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services Operations Location Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Explore our very big world We are looking for true people person who can delight and wow our customers from...

  • Guest Experience Supervisor

    2 weeks ago

    Slough, United Kingdom Delta Hotels by Marriott Heathrow Windsor Full time

    **What you’ll be doing** - Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests. - Run shifts, assisting other employees to ensure prompt guest service. - Assist the Front Office Manager in administering front office functions and supervising...

  • Guest Experience Supervisor

    3 weeks ago

    Slough, Slough, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Heathrow Windsor, Ditton Road, Langley, Slough, England, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWe are looking for true people person who can drive and motivate the team to delight and wow our customers from the moment they walk...

  • Guest Experience Supervisor

    2 weeks ago

    Slough, Slough, United Kingdom Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Heathrow Windsor, Ditton Road, Langley, Slough, England, United Kingdom VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWhat you'll be doing Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively...

  • Experience Expert

    2 weeks ago

    Slough, Slough, United Kingdom Workingmums Full time

    As a Sytner Audi Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.you will demonstrate enthusiasm and self-motivation to excel...

  • Guest Arrival Expert

    4 weeks ago

    Slough, United Kingdom Marriott International, Inc Full time

    **Job Number** 24102057 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Heathrow Windsor, Ditton Road, Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Explore our very big world** **What you’ll be doing** - Complete a...

  • Guest Arrival Expert

    4 weeks ago

    Slough, United Kingdom Marriott Full time

    Job Number 24102057 Job Category Rooms & Guest Services Operations Location Delta Hotels Heathrow Windsor, Ditton Road, Langley, Slough, England, United Kingdom Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Explore our very big world We are looking for true people person who can delight and...

  • Guest Service Assistant

    4 weeks ago

    Slough, United Kingdom Holiday Inn Slough Windsor Full time

    **Job Ref**:KGH7380 **Branch**:Holiday Inn Slough Windsor **Location**:Holiday Inn Slough Windsor, Slough **Contract type**:Permanent **Hours**:Part Time **Hours per week**:4 **Posted date**:12/06/2023 **Closing date**:14/07/2023 **Are you friendly and approachable? Do you value great customer service?** This could be the role for you This role is...

  • Guest Service Assistant

    4 weeks ago

    Slough, United Kingdom Holiday Inn Slough Windsor Full time

    **Job Ref**:KGH7227 **Branch**:Holiday Inn Slough Windsor **Location**:Holiday Inn Slough Windsor, Slough **Contract type**:Permanent **Hours**:Part Time **Hours per week**:8 **Posted date**:12/05/2023 **Closing date**:13/06/2023 This role? It’s ALL about the guest and delivering an outstanding service for them. Outstanding being safe, hospitable...

  • Guest Experience Supervisor

    4 weeks ago

    Slough, United Kingdom Marriott International Full time

    We are looking for true people person who can drive and motivate the team to delight and wow our customers from the moment they walk into the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver the best service for our guests while working in a dynamic environment. In this role you will assist...

  • Guest Room Attendant

    3 weeks ago

    Slough, United Kingdom Marriott International, Inc Full time

    **Job Number** 23129964 **Job Category** Housekeeping & Laundry **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **The impact you’ll make** When a guest walks into any of our rooms - imagine...

  • Guest Room Attendant

    1 month ago

    Slough, United Kingdom Marriott International, Inc Full time

    **Job Number** 23205326 **Job Category** Housekeeping & Laundry **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **The impact you’ll make** When a guest walks into any of our rooms - imagine...

  • Guest Experience Supervisor

    3 weeks ago

    Slough, United Kingdom Marriott Full time

    Job Number 24100291 Job Category Rooms & Guest Services Operations Location Delta Hotels Heathrow Windsor, Ditton Road, Langley, Slough, England, United Kingdom Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management We are looking for true people person who can drive and motivate the team to delight and...

  • Hotel Cleanliness Expert

    2 weeks ago

    Slough, Slough, United Kingdom Marriott International Full time

    The impact you'll make When a guest walks into any of our rooms – imagine that first look around they take. Followed by that sigh of relief because they've arrived to their home away from home, be it for a night or a week, and it's perfect. Everything is exactly in its place. Crisp, pressed linens. Perfectly placed pillows. A sparkling mirror. Every...