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Administrator in Pontypridd

2 months ago

Pontypridd, United Kingdom Priory Full time

Job Purpose

Required to provide efficient, professional and effective administrative and secretarial support within the home.

Key Accountabilities

Provides efficient and effective administrative and secretarial support to the home, including document and report production, telephone enquiries, diary management, payroll input, dealing with service user’s monies, petty cash, recruitment processes, meeting and greeting visitors and other administrative tasks as appropriate.

Handles external and internal enquiries, recognising the level of importance of particular enquiries or issues and applying the appropriate prioritisation. Passes issues and enquiries on for appropriate action to ensure the highest level of service.

Ensures that all information and documentation is correctly processed in line with policies and procedures in order that regulatory, statutory, compliance and financial requirements are met. Maintains the audit trail ensuring up to date and accurate information can be provided or accessed as required.

Updates staff and resident records and central and local database systems, ensuring accuracy of all data input.

Ensures the effective operation of delegated administrative processes and procedures.

Seeks to improve processes and the general ebb and flow of information so that the division can operate efficiently.

Ensures the services and support provide offers good value for money and supports the overall aim of the site.

Knowledge / Education / Skills

The role holder should be educated to GCSE level or equivalent standard, with a high level of English and numeracy.

The role holder should also possess excellent keyboard and PC skills with a basic level of proficiency for the standard range of office applications such as word and excel.

The role holder will have exceptional organisation, reception and clerical skills.

The role holder organises and prioritises own work within established procedures, but refers more complex issues to the appropriate manager.

Generally, the role holder will work within existing procedures and processes; however, there will be the need for a flexible approach to problem solving.

Experience

Previous work experience within an administrative, customer service, clinical, educational or other appropriate background

Communication

Communications will regularly require some judgement, as information will need to be gathered and exchanged to facilitate administrative processes and relationship management. The range of communications within this role can be emotionally and physically demanding. The range of priorities and deadlines will also put demands on the role holder.