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Technical Support

1 month ago

United Kingdom Acorn Stairlifts Full time
We are currently looking for a French Technical Support Advisor to join our International Technical Support Team at our Steeton head office in the UK, West Yorkshire.

Full comprehensive training will be provided, no previous technical role required.

Working hours - Monday to Friday - 8:00am to 5:00pm

Salary - GBP26,000 per year

The role consists of:
Providing first line of technical support to our engineers and approved dealers.
Take ownership of the technical queries and warranty claims received either by phone or email, ensuring all correspondence and advise is logged in a timely and professional manner.
Working with other members of the team creating a positive and supportive relationship.
Assisting with translation on technical training sessions for French engineers.

Skills and experience:
Ability to write and communicate both in English and French
Problem solving and organisation skills
Demonstrate attention to detail when accomplishing a task.
Good telephone manner
Competent when using IT equipment
Having technical experience is not essential for this role but would be an advantage.

Must be able to display the Acorn Values

OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve

Why work at Acorn Stairlifts?
Investors in People award
Induction and training programme
Excellent transport links to Leeds, Bradford, and Skipton
Free car parking
Onsite canteen
Healthcare and pension provisions

Managers Choice:

We have a Managers choice award, if selected by a manager for outstanding work effort you will receive GBP50 in vouchers

Acorn achievers:

We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of GBP100 vouchers and two runner ups of GBP50 vouchers each.

Recommend a friend scheme:

Do you want to recommend us a friend to work with us? Do it and you can earn up to GBP100 if your friend is finally offered a position to join Acorn

Please, apply now if you want to be considered for this role.

Reference ID: ACO980330

Job Type: Full-time

Pay: GBP26,000.00 per year

Benefits:
Canteen
Company events
Company pension
Free parking
Health & wellbeing programme
Transport links
Schedule:
Monday to Friday

Work Location: In person

Reference ID: ACO980355