Current jobs related to Forecasting & Capacity Planning Analyst - Manchester - Booking

  • Capacity Planning Specialist

    1 month ago

    Manchester, United Kingdom aira Full time

    About AiraAira is dedicated to pioneering the future of home energy solutions, striving to create intelligent and sustainable living environments that make a significant impact. Beginning with our state-of-the-art heat pumps, we are set to expand into a holistic, smart clean energy technology ecosystem, incorporating dynamic electricity tariffs, advanced...

  • Financial Analyst

    3 weeks ago

    Manchester, United Kingdom Yankee Candle Full time

    About the RoleWe are seeking a highly skilled Financial Analyst to join our team at Yankee Candle. As a Financial Analyst, you will play a critical role in supporting the deployment of standardized planning and reporting processes.Key ResponsibilitiesServe as the primary liaison for finance teams, ensuring clear communication and understanding of financial...

  • Financial Analyst

    3 weeks ago

    Manchester, United Kingdom Yankee Candle Full time

    About the RoleWe are seeking a highly skilled Financial Analyst to join our team at Yankee Candle. As a Financial Analyst, you will play a critical role in supporting the deployment of standardized planning and reporting processes.Key ResponsibilitiesServe as the primary liaison for finance teams, ensuring clear communication and understanding of financial...

  • Senior Planning Analyst

    3 days ago

    Manchester, United Kingdom Capita Full time

    Job Title: Senior Planning AnalystWe are seeking a highly skilled Senior Planning Analyst to join our team at Capita. As a Senior Planning Analyst, you will be responsible for creating and implementing resource models and business plans that ensure space/resource requirements are accurately forecasted and contractual service levels are achieved.Key...

  • Senior Planning Analyst

    3 days ago

    Manchester, United Kingdom Capita Full time

    Job Title: Senior Planning AnalystWe are seeking a highly skilled Senior Planning Analyst to join our team at Capita. As a Senior Planning Analyst, you will be responsible for creating and implementing resource models and business plans that ensure space/resource requirements are accurately forecasted and contractual service levels are achieved.Key...

  • Senior Planning Analyst

    2 days ago

    Manchester, United Kingdom Capita Full time

    Job Title: Senior Planning AnalystJoin Capita as a Senior Planning Analyst and take on a challenging role that requires strong analytical and problem-solving skills. As a key member of our team, you will be responsible for creating resource models and business plans that ensure accurate forecasting and contractual service levels are achieved.Key...

  • Senior Planning Analyst

    2 days ago

    Manchester, United Kingdom Capita Full time

    Job Title: Senior Planning AnalystJoin Capita as a Senior Planning Analyst and take on a challenging role that requires strong analytical and problem-solving skills. As a key member of our team, you will be responsible for creating resource models and business plans that ensure accurate forecasting and contractual service levels are achieved.Key...

  • Demand Analyst

    2 weeks ago

    Manchester, United Kingdom Smart DCC Full time

    About the RoleWe are seeking a highly skilled Demand Analyst to join our team at Smart DCC. As a key member of our In Life Change (ILC) Demand Lead team, you will play a critical role in analysing, forecasting, and prioritising demand for ILC.Key ResponsibilitiesCollaborate with the ILC Demand Lead to develop and implement effective demand management...

  • Demand Analyst

    2 weeks ago

    Manchester, United Kingdom Smart DCC Full time

    About the RoleWe are seeking a highly skilled Demand Analyst to join our team at Smart DCC. As a key member of our In Life Change (ILC) Demand Lead team, you will play a critical role in analysing, forecasting, and prioritising demand for ILC.Key ResponsibilitiesCollaborate with the ILC Demand Lead to develop and implement effective demand management...

  • Demand Planning and Forecast Manager

    5 days ago

    Manchester, United Kingdom The Portfolio Group Full time

    The Portfolio Group is seeking an experienced Demand Planning and Forecast Manager to join our team. This role comes with excellent benefits and hybrid working.About the Role:We are looking for a highly analytical and skilled Demand Planning Manager to lead our planning team. The successful candidate will have experience in demand planning, inventory...

  • Demand Planning and Forecast Manager

    5 days ago

    Manchester, United Kingdom The Portfolio Group Full time

    The Portfolio Group is seeking an experienced Demand Planning and Forecast Manager to join our team. This role comes with excellent benefits and hybrid working.About the Role:We are looking for a highly analytical and skilled Demand Planning Manager to lead our planning team. The successful candidate will have experience in demand planning, inventory...

  • Demand Planning and Forecast Manager

    1 week ago

    Manchester, United Kingdom The Portfolio Group Full time

    The Portfolio Group is seeking an experienced Demand Planning and Forecast Manager to join our team. This role comes with excellent benefits and hybrid working.About the Role:We are looking for a highly analytical and skilled Demand Planning Manager to lead our planning team. The successful candidate will have experience in demand planning, inventory...

  • Demand Planning and Forecast Manager

    1 week ago

    Manchester, United Kingdom The Portfolio Group Full time

    The Portfolio Group is seeking an experienced Demand Planning and Forecast Manager to join our team. This role comes with excellent benefits and hybrid working.About the Role:We are looking for a highly analytical and skilled Demand Planning Manager to lead our planning team. The successful candidate will have experience in demand planning, inventory...

  • Availability & Capacity Manager

    4 months ago

    Manchester, United Kingdom Capgemini Full time

    About the job you're considering Here we have a great opportunity to join our team as an Availability & Capacity Manager! As an Availability & Capacity Manager, you will ensure the efficient and effective management of IT resources to meet current and future business demands. Your primary responsibilities include overseeing the Capacity,...

  • Demand Planning and Forecasting Manager

    4 weeks ago

    Manchester, United Kingdom Portfolio Procurement Full time

    Portfolio Procurement is seeking an experienced Demand Planning Manager to join our team. This role offers a unique opportunity to work with a leading FMCG client, driving business growth through effective demand planning and forecasting.Key Responsibilities:Lead a small planning team to achieve business objectivesDevelop and implement demand planning...

  • Energy Capacity Coordinator

    2 weeks ago

    Manchester, United Kingdom aira Full time

    About AiraAira is a pioneering company in the clean energy sector, dedicated to creating intelligent and sustainable homes for a meaningful impact. Our mission is to advance the next generation of home energy solutions, driving the clean energy revolution.The RoleThe Planning Agent plays a crucial role in ensuring effective capacity allocation to meet...

  • Energy Capacity Coordinator

    2 weeks ago

    Manchester, United Kingdom aira Full time

    About AiraAira is a pioneering company in the clean energy sector, dedicated to creating intelligent and sustainable homes for a meaningful impact. Our mission is to advance the next generation of home energy solutions, driving the clean energy revolution.The RoleThe Planning Agent plays a crucial role in ensuring effective capacity allocation to meet...

  • Senior Network Capacity Manager

    3 weeks ago

    Manchester, United Kingdom Smart DCC Full time

    Job Summary:We are seeking an experienced and dynamic Senior Capacity Manager to join our team at Smart DCC. As a key member of our organization, you will be responsible for ensuring the integrity and growth of our network infrastructure to meet future demand in a timely and cost-efficient manner.Key Responsibilities:Lead and Motivate a Team: Lead a team of...

  • Senior Network Capacity Manager

    3 weeks ago

    Manchester, United Kingdom Smart DCC Full time

    Job Summary:We are seeking an experienced and dynamic Senior Capacity Manager to join our team at Smart DCC. As a key member of our organization, you will be responsible for ensuring the integrity and growth of our network infrastructure to meet future demand in a timely and cost-efficient manner.Key Responsibilities:Lead and Motivate a Team: Lead a team of...

  • Financial Planning Analyst

    1 month ago

    Manchester, United Kingdom The University of Manchester Full time

    Position Overview: The Financial Planning Analyst plays a crucial role within the central reporting team, collaborating closely with the Head of Financial Planning and Analysis as well as the Senior Financial Analyst. This position is focused on delivering exceptional financial planning and analysis, including timely ad hoc evaluations.Key...

Forecasting & Capacity Planning Analyst

3 months ago

Manchester, United Kingdom Booking Full time

Forecasting and Capacity Planning Analyst

About the company

At Booking.com, we make it easier for everyone to experience the world. We began by taking hotel bookings online over 20 years ago and we've been shaping the travel industry ever since. Today, we're building a platform that connects all parts of the trip - from accommodation to transport, tickets, tours and more.

From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible.

We are passionate about helping people travel. They see challenges as opportunities. And they're always ready for change. We'd love to add to that team with a Forecasting & Capacity Planning Analyst in Manchester.

Job summary

The Regional Capacity Planner is a key function in the Workforce planning cycle. This role is vital to the foundation for all WFM planning and ultimately the performance of Customer Services. The regional Capacity planner is responsible for the recruitment and placement of between 300 and 1500 FTE across the globe annually (dependent on the region) This role is responsible for the delivery and coordination of global recruitment targets. This role coordinates with our regional recruitment teams, training and operational collaborators, and external vendors balancing challenging demands to ensure we deliver to our resourcing requirements.

B. Responsible

  • Oversee the Regional Customer Service process of Capacity Planning delivery; Including Placement of resources within the required timescales and language strategy and balancing the needs of Senior partners (site leaders), local laws, recruitment, training teams to deliver the resource as required by Global Resource planning
  • Working together with the Global Forecasters and capacity planners to create detailed and clear recruitment plans per language, shift and location;
  • Develop multiple staffing scenarios and account for unforeseen challenges or changing business requirements;
  • Review, design and implement attendance patterns to meet business coverage needs
  • Liaise with WFM partners, Operations, Partner Services and HR/Recruitment on correct implementation and execution of the staffing plan;
  • Maintaining and handling desk capacity within the region
  • Streamline and improve current regional processes, change management;
  • Identify and resolve potential staffing issues working across functions to do so
  • Reacting to changing budgetary circumstances
  • Maintain collection and tracking processes for relevant data;
  • Maintain appropriate records of staffing decisions and changes on a regular basis;
  • Provide a variety of timely reports to management;
  • Produce and/or support Team leaders on ad hoc projects

B. Skilled

  • 3-5 years experience in a Workforce Management function is required
  • Highly organized and proactive
  • Prior Workforce analytic experience and service delivery modeling is preferred
  • Strong communication skills are required as collaborators range from team members through to Snr operational management
  • Excellent time management skills and personal efficiency
  • Proven track record of being able to balance business needs versus employee needs
  • Problem solving skills
  • Ability to prioritize workload and work on own initiative
  • Cost focused
  • Excellent negotiation skills
  • Experience working in a multi-site contact center environment
  • Experience in contact center management using workforce staffing methodology & strategies;
  • Solid understanding of Workforce Planning software (i.e. Teleopti, NICE, Verint, etc);

Booking.com core values

  • Own It
  • Learn Forever
  • Succeed Together
  • Do the Right Thing
  • Think Customer First

We are committed to giving you everything you need to take your career in the direction you want. With our core values we ensure you contribute to Booking.com's mission in the best way you can.

Benefits

  • 25 vacation days (rising to 28) to go exploring
  • Private health insurance
  • Generous accommodation discount, so you can explore for less
  • Pension with up to 10% matched company contribution
  • Huge learning and development platform tailored to you
  • Shopping and leisure discounts through Perkbox
  • Competitive parental/adoption leave
  • Hybrid way of working
  • Brand new innovative Office space with free restaurant-quality breakfast and lunch options
  • Wellbeing focus
  • Mental health first-aiders and free support

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.