Senior Planning Analyst

3 days ago


Manchester, United Kingdom Capita Full time
Job Title: Senior Planning Analyst

We are seeking a highly skilled Senior Planning Analyst to join our team at Capita. As a Senior Planning Analyst, you will be responsible for creating and implementing resource models and business plans that ensure space/resource requirements are accurately forecasted and contractual service levels are achieved.

Key Responsibilities:
  • Develop and maintain resource models and business plans to ensure accurate forecasting and service level achievement
  • Identify opportunities and actions required to maximize staffing utilization and improve operational efficiency
  • Liaise and communicate with internal stakeholders to enable service delivery of contractual KPIs
  • Support change activity and initiatives for continuous improvement
Requirements:
  • Good understanding of back-office resource planning methodologies
  • Good understanding of back-office performance metrics
  • Advanced Excel knowledge essential
  • Knowledge of back-office resource planning technologies such as Verint Work Manager
What We Offer:
  • 23 days holiday (rising to 27) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...
Location:

Manchester, United Kingdom

Time Type:

Full time

Contract Type:

Permanent



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