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Administrator

4 months ago

Selly Park, United Kingdom One to One Personnel Full time

Administrator

HCA Harborne Hospital Birmingham

A minimum of 3 years UK based work experience is required for this role.

Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for an Administrator to join their team based at HCA Harborne Hospital, Birmingham.

To be considered for this role you must have previous experience in providing professional administrative support along with excellent communication, organisational, analytical and customer relationship skills. Previous NHS or Healthcare experience would be an advantage.

Purpose of the Role

Provide professional administrative support to the Hospital, Site Manager, Team Leader and Engineers by consolidating and streamlining administrative operations, creating and monitoring reports and producing correspondence and documentation to a high professional standard. Build long term relationships with customers, subcontractors and staff to ensure responsiveness and superior customer service.

Responsibilities

  • Receive calls/emails from customer and log jobs in CMMS
  • Contact suppliers and users to coordinate the repair/service processes for medical equipment on site
  • Arrange logistics, courier and documentation related to off-site intervention, which may involve packing and minor lifting
  • Request, acquire and validate quotations for both renewals and new external contracts by working closely with Biomedical Engineers
  • Create purchase orders for both renewal and new external contracts. Create delivery notes for external contracts as services are received
  • Administer external contracts and manage the external service reports in EQUIP, our computerised maintenance management system (CMMS). Ensure completeness of documentation and that all equipment on contract is serviced in a timely fashion
  • Create purchase orders for parts, goods and services as needed
  • Purge site data, identify problems and co-ordinate resolution
  • Complete associated admin needed to close repairs and PMs as outlined in the Standard Operating Procedures
  • Exceed contract KPI s to ensure customer satisfaction
  • Maintain spare part stock wherever necessary
  • Maintain service documentation in line with business requirements
  • Liaise with 3rd party suppliers for spare part and contract quotations
  • Ensure data integrity within management systems
  • Deal with OEM service staff and management when required
  • Attend customer meetings when required
  • Improve productivity and reduce operating expenditure
  • Participate in and promote the growth of business
  • Attend other sites for training

Essential Skills

  • Excellent customer relationship skills
  • Excellent organisational skills
  • Excellent communication skills
  • Good analytical skills

Essential Experience

  • Knowledge of MS Office suite, PowerPoint, Access, Publisher, Excel
  • Ability to manage substantial workloads, prioritising as appropriate
  • Superior integrity and discretion, as role involves dealing with Executive level, highly sensitive information

Benefits

  • Royal London Pension - 5% employer contribution
  • Death in Service Scheme after probation - 4 times salary
  • Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)

A DBS Enhanced Disclosure is required for all applicants.

If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel or forward your CV.