Transition Senior Manager

1 week ago

Birmingham, United Kingdom KPMG UK Full time
Job description

About KPMG Delivery Network

The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability Together with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you’ll be a part of the KPMG family working alongside some of our profession’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve. You’ll be enabling KDN accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm. And through your work, you’ll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

As the Transformation Program Manager, you will play a crucial role in supporting the KDN Transformation Director and driving organizational changes. This role involves strategic planning, coordinating cross-functional teams, and ensuring seamless integration of processes and systems to achieve business objectives. You will lead initiatives to enhance efficiency, minimize disruptions, and optimize outcomes during the transformation period. Your leadership and guidance will be essential for project managers and teams, as you manage stakeholder relationships and communication throughout the transformation.

Key Responsibilities:

Strategic Planning:

  • Develop and execute comprehensive transformation plans aligned with KDN’s strategic goals.
  • Conduct risk assessments and develop mitigation strategies to ensure smooth transformations, particularly within back office functions such as HR, Finance and Technology.

Project Management:

  • Lead and manage transformation projects from initiation through completion, with a strong focus on back office transformation initiatives.
  • Coordinate cross-functional teams, including HR, IT, Finance, Operations, and Legal.
  • Establish timelines, milestones, and deliverables to track progress and ensure timely completion.

Transformation Management:

  • Develop a transformation plan outlining the steps, timelines, and responsibilities for transforming operations, with a focus on back office transformation initiatives.
  • Coordinate closely with relevant teams to ensure alignment and minimize disruptions to ongoing operations.

Change Management:

  • Implement change management strategies to support colleagues and stakeholders during transformations.
  • Communicate effectively to ensure understanding and buy-in from all affected parties.
  • Provide training and support to staff to facilitate adaptation to new processes and systems.

Stakeholder Engagement:

  • Act as the primary point of contact for internal and external stakeholders throughout the transformation process.
  • Maintain open lines of communication and provide regular updates on transformation progress.
  • Gather feedback and address concerns to ensure stakeholder satisfaction.

Resource Management:

  • Identify and allocate necessary resources (personnel, technology, budget) to support transformation activities.
  • Manage budgets and ensure cost-effective execution of transformation plans.

Performance Monitoring:

  • Develop and monitor key performance indicators (KPIs) to evaluate the success of transformation initiatives.
  • Conduct post-transformation reviews to identify lessons learned and areas for improvement.
  • Report on transformation outcomes and provide recommendations for future transformations.

Continuous Improvement:

  • Implement best practices and continuous improvement methodologies to enhance transformation processes.
  • Stay abreast of industry trends, especially in backoffice transformation, and incorporate relevant innovations into transformation strategies.

Qualifications:

  • Bachelor’s degree in Business Administration or a related field. A Master’s degree is preferred.
  • Extensive experience in transformation management or a similar role, with a significant focus on back office transformation projects, including acquisitions, enablement, and integration.
  • Strong project management skills with a proven track record of managing large-scale transformations, including systems integration, service migration, and organizational change initiatives, particularly in HR and Finance.
  • Experience in managing phased global transformations, ensuring operational readiness, and leading cross-functional teams.
  • Expertise in change management, including the ability to manage organizational change and mitigate resistance.
  • Experience in senior stakeholder management and engagement during transformations.
  • Excellent leadership skills with the ability to inspire and lead cross-functional teams.
  • Strategic thinking abilities to develop long-term plans for successful transformations.
  • Strong problem-solving skills with the ability to handle complex, ambiguous situations.
  • Superior communication skills, both written and verbal, with the ability to convey complex information clearly to stakeholders at all levels.
  • Strong negotiation and conflict resolution skills.
  • Analytical skills to assess risks, monitor progress, and evaluate the success of transformation initiatives.
  • Data-driven decision-making abilities.
  • High attention to detail to ensure thorough planning and execution of transformation activities.
  • Commitment to quality and continuous improvement.
  • Willingness to travel as needed.
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